Palazzo Caracciolo Napoli

“Very nicely renovated hotel”

Our easyJet flight was cancelled unexpectedly. They put us on this hotel for a night complimentary. Beautiful property. The front desk staff were amazing! An older building totally restored. My room was clean and nice. Good water pressure. My only comment is the mounted the toilet right alongside… more

Our easyJet flight was cancelled unexpectedly. They put us on this hotel for a night complimentary. Beautiful property. The front desk staff were amazing! An older building totally restored. My room was clean and nice. Good water pressure. My only comment is the mounted the toilet right alongside up against the shower door. Was not comfortable to sit upon. Maybe if they switched with the bidet alongside that had plenty of room? The breakfast was spectacular. Super clean. Very presentable. If you go outside to the right down the street about one block is an amazing Italian restaurant that everyone in our part says was awesome. We hit the kabob place. That was good also. EasyJet was not very easy to deal with. We called them suffer jet

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“A Lovely Oasis”

What made this hotel exceptional was the incredible staff. They were so helpful and accommodating. The room and bed were quite comfortable, and despite facing a busy street, there was no noise at all. I did find the breakfast buffet expensive and plebeian. And I wasn't thrilled that security charge… more

What made this hotel exceptional was the incredible staff. They were so helpful and accommodating. The room and bed were quite comfortable, and despite facing a busy street, there was no noise at all. I did find the breakfast buffet expensive and plebeian. And I wasn't thrilled that security charges remained on my credit card for almost a week after checking out. But this hotel was otherwise so wonderful that I wouldn't hesitate to stay again.

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“Find the Sunshine”

Lovely hotel with a fabulous set of staff members across the range. The only issue we had is that, although this magnificent hotel has two beautiful courtyard spaces, neither have any natural sunshine due to the canopies in place. We had to go outside the facilities to be able to sit in the sunshi… more

Lovely hotel with a fabulous set of staff members across the range. The only issue we had is that, although this magnificent hotel has two beautiful courtyard spaces, neither have any natural sunshine due to the canopies in place. We had to go outside the facilities to be able to sit in the sunshine with a drink. The venue must be losing revenue because of this.

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“Great Breakfast options, not a great location”

It a nice enough hotel, the bar area is soulless though, you could always have a drink in the courtyard instead but lots of people smoking there despite the canopy meaning it is 95% covered. Would benefit from improved sound proofing as we could hear the street outside most of the night, the bee… more

It a nice enough hotel, the bar area is soulless though, you could always have a drink in the courtyard instead but lots of people smoking there despite the canopy meaning it is 95% covered. Would benefit from improved sound proofing as we could hear the street outside most of the night, the beeping of the pedestrian crossing right in front of the hotel too, and the doors seem very thin as we could hear most conversations as people walked past. The main double bed sounded and felt more like a sofa bed which it very definitely wasn't. The air conditioning wasn't the best either and seemed to take an absolute age to make any difference to the temp in the room despite the very helpful card on how to use it. Breakfast was included in our rate and had lots of great choices. Some hot but mostly cold. Breakfast was definitely a highlight. All of the staff we encountered were very approachable and friendly and always said Hello or Good Morning. Unfortunately the hotel is in the wrong location, it doesn't feel very safe at all and gives completely the wrong impression of Naples. We made a point of getting back to the hotel before dark each night.

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“Historic hotel with good room and a peaceful courtyard, but average overall despite its convenient Naples location.”

Palazzo Caracciolo is a beautiful historic property with impressive architecture, and a peaceful courtyard. The location is convenient for exploring Naples, although the surrounding streets are a little rough around the edges. As a Hilton Honors Diamond member, I was disappointed by the complete l… more

Palazzo Caracciolo is a beautiful historic property with impressive architecture, and a peaceful courtyard. The location is convenient for exploring Naples, although the surrounding streets are a little rough around the edges. As a Hilton Honors Diamond member, I was disappointed by the complete lack of recognition and received no meaningful benefits during my stay. While the hotel itself is attractive, the overall experience did not live up to expectations for a Hilton-branded property. The breakfast was fair and set-up like a cheap airport lounge....Naples offers far better and more affordable dining options nearby. Overall, an average stay and I would likely choose a different hotel on my next visit to Naples.

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