Palazzo Manfredi, Small Luxury Hotels Of The World

“From Ciao to Arrivederci -- A Marvelous Stay !”

From the first step through the door, to the final wave goodbye, my stay at the Palazzo Manfredi was a highlight experience. The location was perfect. The room was first class from bedding to bath. Pulling back the window curtain and looking directly into the arches of the Colosseum was breathtak… more

From the first step through the door, to the final wave goodbye, my stay at the Palazzo Manfredi was a highlight experience. The location was perfect. The room was first class from bedding to bath. Pulling back the window curtain and looking directly into the arches of the Colosseum was breathtaking. Service and cleanliness must be rated as superior. Every aspect of my stay at the Manfredi enhanced the unforgettable atmosphere of my time in Rome.

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“Beatiful Views of the Colessum - But...”

This absolutely lovely hotel is right across the street from the Colosseum, and the views from our room did not disappoint. The room was spacious and beautifully appointed. The hotel staff was friendly and responsive, with most speaking very good English. We would give it 5 stars, but there are are… more

This absolutely lovely hotel is right across the street from the Colosseum, and the views from our room did not disappoint. The room was spacious and beautifully appointed. The hotel staff was friendly and responsive, with most speaking very good English. We would give it 5 stars, but there are areas for improvement. The lobby is very small, so when people are checking in and out of the hotel or lunch/dinner reservations, it becomes very crowded, very quickly. The room lacked outlets, and the ones that it did have were inconveniently located. The tub was very spacious and hosted a fantastic view, but it was difficult to get in and out of - the step into the tub was about 2 feet off the ground. Also, be aware that the hotel is over the metro, so during the day, you feel the hotel shudder as it rumbles by. Also, they are excavating ruins right next to the hotel, and the workers begin at daybreak. Since it is located on the main street next to the Colosseum, you will hear revelers into the early morning hours. Just some things to keep in mind, but we do recommend it and would stay there again.

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“Wonderful Staff, But the Stay Fell Short”

We were excited to celebrate my 30th birthday at Hilton Palazzo Manfredi. As a lifelong Hilton loyalist, Hilton Honors Diamond member, and someone who frequently recommends Hilton, I expected a more personalized experience from one of Hilton’s flagship luxury properties. Before arrival, there was … more

We were excited to celebrate my 30th birthday at Hilton Palazzo Manfredi. As a lifelong Hilton loyalist, Hilton Honors Diamond member, and someone who frequently recommends Hilton, I expected a more personalized experience from one of Hilton’s flagship luxury properties. Before arrival, there was no communication from the hotel. We weren’t contacted to coordinate our stay, ask about any special occasions, or advise us that restaurant reservations should be made in advance. As a result, every restaurant and bar at the hotel was fully booked when we arrived, and we missed out on experiencing them. At check-in, none of the Hilton Honors Diamond benefits were explained. I wasn’t offered a room upgrade, and we later realized our room was in a separate building with no Colosseum view, which wasn’t clear from the booking photos or description. The staff throughout our stay were genuinely kind, welcoming, and professional, and they deserve recognition. However, the room itself showed noticeable wear, including a broken towel warmer and switch, along with visible marks on the walls in front of the bed—details I wouldn’t expect from a five-star luxury property. Before our departure, we requested a taxi for 5:30 a.m., but it arrived late, adding unnecessary stress. Because of our early flight, we were also unable to use the complimentary Diamond breakfast. We asked if a simple takeaway breakfast could be prepared, but were told it wasn’t possible. While I understand there may be operational limitations, I expected a luxury hotel to offer some accommodation for guests departing before breakfast service. Overall, the staff were wonderful, but the lack of pre-arrival communication, missed Diamond recognition, room condition, and several service shortcomings made this stay fall well below the standard I’ve come to expect from Hilton.

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