Hilton Lake Como

“Perfect in every way!”

We went to Lake Como to celebrate our 40th wedding anniversary and the Hilton Lake Como made it very special, without exception, the staff from reception to the bar and to the restaurant were attentive, warm and professional. The room was perfect with extremely comfortable beds, unusually there wer… more

We went to Lake Como to celebrate our 40th wedding anniversary and the Hilton Lake Como made it very special, without exception, the staff from reception to the bar and to the restaurant were attentive, warm and professional. The room was perfect with extremely comfortable beds, unusually there were UK channels available and the facilities were great. The rooftop pool was a real bonus on the one hot and sunny day we had during our week giving a lovely break from the sightseeing. The highlight was a meal at the rooftop restaurant - this started with a printed menu which had been designed with our names and 40th anniversary ( thanks to the lovely and thoughtful Samadi). I am a ridiculously fussy eater and yet our lovely waiter Luca, took it in his stride and this resulted in me having a perfect meal while my husband benefited from the amazing and varied food on offer. At the end of the meal, they brought us a dessert on a plated decorated in chocolate wishing us a happy anniversary. The view was spectacular and the only thing that slightly grated was other diners using their meal as instagram opportunities taking numerous photos with daft poses!

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“Lovely staff and view but too expensive”

My husband and I stayed at this hotel for two nights last week. The good: rooms are clean and nicely appointed, staff is very kind and helpful, views from the room/pool area are beautiful, and food is excellent (we had breakfast and dinner). The not-so-good: the family room we booked was given aw… more

My husband and I stayed at this hotel for two nights last week. The good: rooms are clean and nicely appointed, staff is very kind and helpful, views from the room/pool area are beautiful, and food is excellent (we had breakfast and dinner). The not-so-good: the family room we booked was given away so they "upgraded" us to a duplex which was claustrophobic and tiny. They immediately gave us a larger room but it had an unpleasant sewage smell and structural issues that caused constant popping and other unsettling noises. Overall our stay was fine but it would have been great to get the room we booked. Considering the prices here (we paid $1k a night) we definitely won't be back.

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“Great property, poor customer service”

Stayed at Hilton Hotels & Resorts during a 10-day trip in Italy with my family (13 people). We had 6 rooms booked for 12 people. Due to an honest mistake, my 5-year-old child was not included. I acknowledge this was our oversight. However, the way the situation was handled showed a lack of custom… more

Stayed at Hilton Hotels & Resorts during a 10-day trip in Italy with my family (13 people). We had 6 rooms booked for 12 people. Due to an honest mistake, my 5-year-old child was not included. I acknowledge this was our oversight. However, the way the situation was handled showed a lack of customer-oriented service. I was first offered a suite for €590. I declined and asked for a reasonable solution, but the only alternative was another room for €500. At the same time, I found a comparable room on Expedia for around €300. I also requested to speak with a supervisor, but this was denied. At the restaurant, I wasn’t allowed to order from the kids’ menu, even though I was willing to pay. This was not just about pricing — it was about the lack of flexibility and willingness to help. For context, I have over 12 years of experience in the tourism industry and have managed travel for more than 3,000 clients. I understand the difference between policy and service — and this was not hospitality. That said, the hotel itself is magnificent: great rooms, excellent facilities, and very good service from the bell staff. Overall, disappointing due to service, not the property.

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