Grand Hotel Fasano

“Warm, welcoming and luxurious.”

One of our best stays in Italy. The food, the staff, the room the property were all perfect. I have zero complaints. We stayed at GHF for 4 nights over July 4th weekend. It is located in a very quiet and quaint town, where you can walk to shops and restaurants but also feel secluded and tucked away… more

One of our best stays in Italy. The food, the staff, the room the property were all perfect. I have zero complaints. We stayed at GHF for 4 nights over July 4th weekend. It is located in a very quiet and quaint town, where you can walk to shops and restaurants but also feel secluded and tucked away. We visted Salo and Riva del garda which were beautiful but we preferred the privacy of Gardone Riviera. I wish I could write an extensive review about every single staff member that we met. The GM, the front desk staff and concierge were all very responsive, kind and always available. Malaika was very kind and even helped us with dinner recommendations when the concierge was busy with someone else. We had two small toddlers with us 2 and 1 yr old. I am very self conscious about my kids behaving badly or crying/screaming at meals etc. I know they can't help it but I also know that others would like to enjoy a meal without crying kids nearby. The hotel made sure we were ALWAYS accommodated with amazing children's meals, the waiters all checked in with my boys and made them smile. Mattia at the restaurant and bar was incredible and so kind. My husband was actually upset that we went to other hotels (lake como and dolomiti) during our trip and we hope to spend at least a week there next time!

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“This place amazes you!”

Excellent setup and service. Beautiful property and friendly staff.

“Impossible to find fault, but for one small thing...”

As relaxed a holiday as we could have wished for. Excellent facilities, superb concierge (Stephano) and always a choice of sunbeds. Loved every minute of it. The only downside, which is admittedly a rather small point, was the toaster at breakfast. They should sell tickets for timed entry. My … more

As relaxed a holiday as we could have wished for. Excellent facilities, superb concierge (Stephano) and always a choice of sunbeds. Loved every minute of it. The only downside, which is admittedly a rather small point, was the toaster at breakfast. They should sell tickets for timed entry. My toast had to do 6 laps (a new world record) just to get a bit of colour. The light on my iphone would have toasted it quicker.

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“Had the potential of being 5 stars”

We arrived here with great expectations of staying for 5 days in an Amazing hotel on the lake. We were celebrating my 80th birthday and our wedding anniversary . Unfortunately the hotel let us down immediately by giving us what is probably the worst room in the hotel. Avoid room216 ! It was very sm… more

We arrived here with great expectations of staying for 5 days in an Amazing hotel on the lake. We were celebrating my 80th birthday and our wedding anniversary . Unfortunately the hotel let us down immediately by giving us what is probably the worst room in the hotel. Avoid room216 ! It was very small , basic and although it had a balcony looking over the lake it did not redeem it. The bathroom was so small there was a 2 inch step into it which I tripped on immediately , the door opened inwards and hit the bidet and toilet. There was a tiny basin which had been cut out to allow the door to open. It was worse than any cruise ship we have ever been on .We complained and were told there were no other rooms available ! The Aircon didn’t work , nor did the TV. The bed creaked butWe had no choice but to use the room for 1 night. After much hassle the next day which was actually my birthday they told us they could give us another room but only for 2 days but then we would have to move again! After getting on to our London agent she confirmed that we would indeed have to move. Thursday came and we heard nothing and despite repeated requests . It wasn’t until 2.00pm that we were told we were moving . This room was fine , although I must say the bathroom room was still very small but at least had a sliding door. Had we been given the 3rd room initially there would have been no problem . It totally ruined the experience for us. It is a pity because the hotel itself is lovely . It is on the lake and the gardens and pool are beautiful . Most if the staff are delightful. Breakfast is excellent and in a lovely room . We ate one night in the fish restaurant which was only ok . The pool bar was good and the lunch offerings fine. It is a long walk25 mins to Gardone the nearest town. A taxi cost 20 euros each way . We thought it expensive to say the least , it takes 5 mins. That added 40 euros a night onto our evening meal. We could not understand why the hotel didn’t have a courtesy bus . . It makes total sense . It was such a pity and we will not be returning .

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