Hotel Embassy

“Great hotel, clean rooms, comfy bed”

My wife and I stayed here at this hotel for two weeks, and were a bit nervous about the negative reviews. All I can say is that we really enjoyed staying here. Rooms were clean and tidied , fresh towels every day & bed made up. Always so clean & bathroom cleaned daily . Room was quiet and hardly… more

My wife and I stayed here at this hotel for two weeks, and were a bit nervous about the negative reviews. All I can say is that we really enjoyed staying here. Rooms were clean and tidied , fresh towels every day & bed made up. Always so clean & bathroom cleaned daily . Room was quiet and hardly no road noise. Wonderful air conditioning. Other reviews said showered didn’t work, and but we didn’t experience any issues. We did stay at the front building of the hotel, and booked a superior room, which we thought was fantastic. Also people mentioned breakfast was poor, but I disagree. It’s not England… full fry ups aren’t everywhere! There was a good continental selection. Only downside was that there was no bar, but hey, you’re in Florence… plenty of Tratorias everywhere! The hotel is in a good position as it’s quiet, but close enough to the train station. Lovely time, thankyou hotel team

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“Lovely hotel, good location, good staff, excellent Breakfast”

Everything was as listed in Agoda. Great location, very close to the main railway station. Buildings classic, rooms excellent, staff great, breakfast was exceptional. TV Channels were very limited, but hey ho, rest was great.

“Good experience”

Clean, very friendly staff , speaking English ,they offer cold water at the reception . I recommend it for families , the breakfast is below my expectations

“Underwhelming embassy”

We'll start with the good points. Its close to the train station. Our room was relatively quiet. The room was clean & kept refreshed each day. Breakfast was reasonably good, though don't drink the coffee from the self serve point in the food area - its not great! Instead ask the wait staff for your… more

We'll start with the good points. Its close to the train station. Our room was relatively quiet. The room was clean & kept refreshed each day. Breakfast was reasonably good, though don't drink the coffee from the self serve point in the food area - its not great! Instead ask the wait staff for your choice of coffee & it will be barista made. (Included in price) Staff are friendly. Bed is comfy. The areas for improvement! 3floz paper cups provided in the bedroom rather than china. They are pathetic for making any kind of hot drink & after a day of exploration a good cup of tea would be very welcome. For a supposedly 4* hotel, this is rubbish! Our room gets no sun during the day & as the temperature has regularly dropped below 10 degrees each night our room is quite cold & the skinniest of quilts provided is quite inadequate. We asked housekeeping for a second quilt. The air-conditioning appears to go up to 28deg, but reception have told me it will only blow out cold air! The lighting in our room has been incorrectly wired so you have all the lights on or none at all! Not very environmentally friendly or any kind of room ambience! The bathroom, although spacious has been badly designed with a small single cubicle shower tucked into the smallest corner leaving masses of space under utilised elsewhere. Despite all this space the sink has been mounted so close to the shower the door will not open all the way without hitting the corner of the sink, so a very high potential for smashing. Not great if you're in bare feet! For a significantly expensive room this is not what I would expect from a 4* hotel & frankly wouldn't rate this more than 3* I feel it is quite arrogant of the hotel management to think that offering a room of this standard is ok perhaps thinking that as tourists were just another number/quick buck!

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