Hotel Flora

“Faded splendour, good value”

My husband and I stayed here for 7 nights whilst I was at a conference. The staff were very helpful and breakfast was good. The room was perfectly adequate with a large bed and air conditioning and a clean bathroom. The hotel is perfectly situated in the heart of the narrow streets of Prato old t… more

My husband and I stayed here for 7 nights whilst I was at a conference. The staff were very helpful and breakfast was good. The room was perfectly adequate with a large bed and air conditioning and a clean bathroom. The hotel is perfectly situated in the heart of the narrow streets of Prato old town and was very reasonably priced. The building is old and there is an air of faded splendour - high ceilings, marble staircase and window shutters -but a bit in need of a make over. I’d happily stay again here- it’s great value! Plenty of cafes, restaurants and bars nearby and half an hour from Florence, an hour from Pisa and Bologna. If you’re attending at the Monash University centre it’s just 2 minutes away from the hotel.

less

“Terrible Management”

This is a lovely hotel in the heart of historic Prato. The room was just fine, comfortable, big enough, quiet. I was a guest of another person who was paying the bill. The breakfast was good, and the staff was nice. My problem was with the management. I left something by accident in the room and ca… more

This is a lovely hotel in the heart of historic Prato. The room was just fine, comfortable, big enough, quiet. I was a guest of another person who was paying the bill. The breakfast was good, and the staff was nice. My problem was with the management. I left something by accident in the room and called to see about sending it to me, which I was willing happily to pay for any postage or shipping. I called three times and did not get the promised call back. I called a 4th time and asked to speak to the manager who was on the phone already. I proceeded to get an earful about how much else he had to do, he could not take the time for my problem, he was extremely defensive, loud almost to shouting at me, and had the nerve to tell me I should not have left my item in the first place. Obviously, no one wants to forget something. He continued to berate me and would not let me speak. I am in the service business and would never treat a customer like this. I finally hung up and was able to ask my contact in Prato if she would go there and handle this small item. She told me she was also harrassed for money, payment up front, as we were actually, upon arriving. They need to get their customer service act together.

less

“Tuscan comfort”

I stayed here whilst at a conference at Monash Prato, which is conveniently located around the corner. The bed was very comfortable, the wide shuttered windows rustic and the welcome at reception good. All requests in broken Italian or English were kindly accommodated! Breakfast was included in the… more

I stayed here whilst at a conference at Monash Prato, which is conveniently located around the corner. The bed was very comfortable, the wide shuttered windows rustic and the welcome at reception good. All requests in broken Italian or English were kindly accommodated! Breakfast was included in the very competitive pricing (I think 60 Euros per night) and included coffee, pastries and fruit.

less

“Old Town Hotel”

I stayed at hotel floral for more than a week The location of the hotel is in the heart of the city, (the old part) which is very lovely. There are many places to go to eat around, don’t worry about finding food! There is parking available at the hotel which is great! The staff is friendly an … more

I stayed at hotel floral for more than a week The location of the hotel is in the heart of the city, (the old part) which is very lovely. There are many places to go to eat around, don’t worry about finding food! There is parking available at the hotel which is great! The staff is friendly an very helpful a big shout out to Barbara in helping with my stay! The hotel itself is a little old. It needs some refurbishing. Don’t expect anything fancy. Breakfast is okay. WiFi is hard to get on, don’t plan to work from the hotel! Even tho it wasn’t the fanciest or most fabulous hotel, I’ll most likely return. (Hard to get to the hotel with GPS)

less