Jw Marriott Venice Resort & Spa

“Fab hotel”

Such a fun location on the island - shuttle ferry to Venice really gives the feel of just how water based everything is The breakfast - amazing. The butter - wow! The staff are lovely. The service can be slow - but that’s Italy ! The view from the rooftop pool and restaurant/ bar is exception… more

Such a fun location on the island - shuttle ferry to Venice really gives the feel of just how water based everything is The breakfast - amazing. The butter - wow! The staff are lovely. The service can be slow - but that’s Italy ! The view from the rooftop pool and restaurant/ bar is exceptional. Highly recommend.

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“A pleasant island across the lagoon”

We stayed here for two nights over the weekend in a junior suite. We arranged a private water taxi from the airport to the hotel which was a fabulous way to arrive. The driver loved his speed and slowed only as we entered the gateway, very "James Bond"! Loved it. Overview - the resort has beautif… more

We stayed here for two nights over the weekend in a junior suite. We arranged a private water taxi from the airport to the hotel which was a fabulous way to arrive. The driver loved his speed and slowed only as we entered the gateway, very "James Bond"! Loved it. Overview - the resort has beautiful gardens and the small island is lovely to walk around. We enjoyed the peace after exploring Venice and environs. Transfers are easy and run late. Senior staff are delightful and helpful. Service from some in the restaurant area needs improving : delays, forgotten items, incorrect orders are not commensurate with a hotel of this rating. We were pleased with our stay here. I'd forgotten how much I love Venezia. Details below. Federika checked us in and she was extremely pleasant and efficient, very helpful. Our suite was excellent, modern, clean and very comfortable. A complimentary bottle of prosecco and water were waiting for us. The suite is spacious with all you need for a comfortable stay. Also there was a large balcony with comfortable seating. The separate dressing area is useful. Decent padded hangers, hairdryer etc . The corridors accessing the rooms are ugly but I'm unsure how they can really change this. The adult only infinity pool is lovely with views across to San Marco. It did smell of chlorine though. However the chemicals are low enough not to cause my allergic reaction. Towels are provided at the pool. The family pool was quiet when we went. The water is so warm, perfect for me. The pool attendant here was very helpful and friendly. The rooftop restaurant itself is well set out and the bar area has a good ambience. The menu though! In my opinion it wasn't exciting and was unimaginative. We didn't eat here. We love Italian food and this restaurant doesn't represent what Italian cuisine can offer. If you want burgers, fries, BLT etc then you will be happy. This was a little disappointing however it didn't detract from our stay obviously. Breakfast. There is a great range of choice, fruit is ripe and tasty. I particularly loved the anchovies, mackerel and salmon. Espresso is good. Service was a bit hit and miss, coffee didn't turn up, wrong omelette order, that sort of thing. The Island is small and easy to explore. The shuttle to San Marco runs every half hour and is reliable. The public areas of the hotel are stylish and eye catching. The corridors giving access to the rooms are very soulless and are like any major corporate hotel anywhere in the world. They seem out of context with the rest of the hotel. The gardens/lagoon come to life at night and the sounds of local nature are lovely and calming to listen to. We thoroughly enjoyed our stay here.

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“Beware of weddings when booking ... unless it's yours!”

We chose the Marriott Isola delle Rosa because we wanted a quiet hotel away from the crowds in Venice. So, you can imagine our shock when we discovered that there was a huge 4-day wedding going on in the hotel at the same time. Yikes! Strangely, the hotel staff didn't seem to know much about the w… more

We chose the Marriott Isola delle Rosa because we wanted a quiet hotel away from the crowds in Venice. So, you can imagine our shock when we discovered that there was a huge 4-day wedding going on in the hotel at the same time. Yikes! Strangely, the hotel staff didn't seem to know much about the wedding. It was as if the hotel had just given the wedding planner the keys to the island. "It's all yours now." For example, we wanted to have a quiet dinner away from the wedding disco music and the staff at the pizza restaurant recommended the 4th floor because they thought there was a wedding event near their restaurant. Wrong! We tried to make reservations for dinner on the fourth floor but the entire floor was reserved for the wedding. Why wasn't this communicated to non-wedding guests ... and all hotel staff? In the end, we gave up eating dinner at the hotel and took the boat back into Venice. It was easier than trying to figure out what was happening in the hotel and which restaurants would or wouldn't be affected by noise and music. The hotel managers we spoke to expressing our concerns and displeasure at not being told about the wedding when we made our reservation (of course they knew) were all very apologetic and completely understood our situation. By the way, even the wedding guests felt sorry for the other hotel guests. Yes, the hotel manager upgraded our room (they had to because our chosen room was taken by the wedding party) and we received some mementos of our stay but these efforts did not make up for the major inconvenience and disappointment. All complaints (I suspect we were not the only ones) could have been avoided by communicating with the regular guests before their arrival. "There will be a noisy 4-day wedding at the hotel during your stay. Here are some options you may want to consider ..." Enough about the wedding. The Marriott is on a (usually) peaceful island and there is a free shuttle boat into Venice every 30 minutes. Very convenient. There are 2 swimming pools and a gym in the hotel. Both pools are outdoors, one in the garden, and one on the 4th floor. The 4th floor pool is next to the bar and is best described as a 'cocktail pool'. Guests can lounge in, or by, the shallow pool with a cold drink. By contrast, the deeper garden pool is the best pool for swimming laps. The gym looks big but, surprisingly, it doesn't take many people for it to feel crowded. There are enough machines and weights for a good workout. Although we gave up on the hotel restaurants we had breakfast there every day. The breakfast buffet is excellent and the staff were super-friendly. I think they also felt sorry for the regular guests and perhaps they were making an extra effort to be nice. If so, it was much appreciated. Thank you. Overall, we can recommend the Marriott Isola delle Rosa but please check for weddings when you make your reservation. Will the hotel tell the truth? On the other hand, if you have several million dollars to spend on a wedding and are looking for an island in Venice to 'take over' the Marriott is your place ... "here are the keys."

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