The Vale Niseko

“Great family friendly spot to stay in a super convenient location in Hirafu”

My family and I had a fantastic stay at The Vale Niseko in January 2026. We spent three nights in a family-friendly two-bedroom suite, which was perfect for our small child (a 3 years old). The room had a very spacious living area with floor to ceiling windows that overlooked the mountain. The hote… more

My family and I had a fantastic stay at The Vale Niseko in January 2026. We spent three nights in a family-friendly two-bedroom suite, which was perfect for our small child (a 3 years old). The room had a very spacious living area with floor to ceiling windows that overlooked the mountain. The hotel team also thoughtfully provided a crib and high chair, making our stay even more comfortable. We stayed in the 2 bedroom suite, I loved how we were conveniently located right next to the Family Lift at Hirafu. This lift takes you up to the ACE Gondola, and you can pretty much get anywhere to Annapuri, Niseko Village and Hanazono if the lifts/chairs are all opened. Our living room had floor to ceiling windows that overlooked the slope and my son loved waking up and going to the window- watching people skiing and also how they prepared the lifts for each day. I also loved how spacious the living area was- plenty of space for kids to play, to lay out your ski gear and to relax. One thing definitely worth noting is that there is a private onsen tucked away off the balcony. Most places I’ve seen in Niseko usually only have private onsens in the penthouses or the 4/5 bedrooms, to have one in a 2-bedroom suite is such a treat! Breakfast was great- food was tasty and service was speedy. All the staff we encountered were super friendly and helpful. They saw that we were with our son and took us to a closet behind the front desk and let him choose a sled and a snowball maker to borrow during our stay. We rented a car from the airport and drove up, and they arranged a parking spot for us. They helped us store our bags after the 10AM checkout while we went out for another round on the slopes, and we could use the onsen on the property to shower/get ready before our journey ahead. There’s also ski shop and rental conveniently located in the hotel, right next to the restaurant, in case you want to rent gear or pick up anything you might have forgotten (we picked up a pair of kid’s gloves). We had such a wonderful experience and would definitely return!

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“Amazing Family Stay in Niseko with Private Onsen and Exceptional Service”

Our family had an unforgettable stay at this hotel in Niseko! From the moment we arrived, the service was exceptional. The receptionist (Coco) went above and beyond, offering free pick-up and drop-off in the Kutchan area, which made getting around incredibly convenient. The staff were always friend… more

Our family had an unforgettable stay at this hotel in Niseko! From the moment we arrived, the service was exceptional. The receptionist (Coco) went above and beyond, offering free pick-up and drop-off in the Kutchan area, which made getting around incredibly convenient. The staff were always friendly and ready to assist with any request. Their warm hospitality made our trip even more special. The highlight of our stay was the private onsen in our room—a perfect way to relax after a day in the snow. The onsen was clean, well-maintained, and provided a truly authentic Japanese experience. The hotel itself was cozy, comfortable, and well-equipped with everything our family needed. If you’re looking for a family-friendly stay in Niseko with top-notch service and the luxury of a private onsen, this is the perfect place. We can’t wait to return!

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“Not So Happy”

We booked standard rooms at $600 AUD per night .. they forgot to mention that these rooms are basement level with a window looking up to the road .. they also forgot to mention that these rooms are next to the staff room, the laundry, the maintenance room so everyday we had bags and bags of laundry… more

We booked standard rooms at $600 AUD per night .. they forgot to mention that these rooms are basement level with a window looking up to the road .. they also forgot to mention that these rooms are next to the staff room, the laundry, the maintenance room so everyday we had bags and bags of laundry and loads of noise by the staff. The smell was outrageous and terrible!!! For $600 per night … not worth the money at all !!

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“Disappointing stay.”

Stayed for 8 nights first week of Feb 25. This is not a ski out hotel. Once you climb two flights of stairs from the ski room you then have to hike to the Ace Family lift. Yes you can ski back but you need to take care descending the stairs to the ski room. Staff were ok but dining room and choice… more

Stayed for 8 nights first week of Feb 25. This is not a ski out hotel. Once you climb two flights of stairs from the ski room you then have to hike to the Ace Family lift. Yes you can ski back but you need to take care descending the stairs to the ski room. Staff were ok but dining room and choice of food was very disappointing, as were some of the staff. Buffet style is the go for breakfast! Unlikely to return. John D

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