Description
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a vending machine.. Featured amenities include a 24-hour front desk, microwave in a common area, and a vending machine. Free self parking is available onsite..
With a stay at HOTEL NEUSCHLOSS OTARU, you'll be centrally located in Otaru, within a 10-minute drive of Otaru Canal and Otaru Shukutsu Panorama Observation Deck. This spa hotel is 0.4 mi (0.6 km) from Shukutsu Marine Land and 0.4 mi (0.6 km) from Otaru Aquarium.. Distances are displayed to the nearest 0.1 mile and kilometer. Otaru Shukutsu Panorama Observation Deck - 0.2 km / 0.1 mi Shukutsu Marine Land - 0.6 km / 0.4 mi Otaru Aquarium - 0.7 km / 0.4 mi Niseko-Shakotan-Otarukaigan Quasi-National Park - 1 km / 0.6 mi Otaru Kihinkan - 1.1 km / 0.7 mi Nishin Goten - 1.2 km / 0.7 mi Temiya Cave - 3.8 km / 2.4 mi Rinyu Morning Market - 4.2 km / 2.6 mi Otaru Canal - 4.4 km / 2.8 mi Otaru Museum - 4.5 km / 2.8 mi Ironaifuto Park - 4.8 km / 3 mi Nichigin-dōri - 6.2 km / 3.9 mi Otaru City General Museum Ungakan - 6.4 km / 4 mi Otaru Art Village - 6.5 km / 4 mi Otaru City Art Museum - 6.5 km / 4.1 mi The nearest airports are: Sapporo Okadama Airport (OKD) - 42.9 km / 26.7 mi New Chitose Intl. Airport (CTS) - 90 km / 55.9 mi . Near Otaru Shukutsu Panorama Observation Deck.
Enjoy a satisfying meal at レストラン「ブラウキュステ」 serving guests of HOTEL NEUSCHLOSS OTARU. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 9:30 AM for a fee..
- Other
- Air conditioning
- Heating
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Entertainment
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Shuttle transfer
- Transport service
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Doctor
- Fax/photocopier
- Hair dryer
- Indoor pool
- Laundry
- Luggage storage
- Meeting room
- Private pool
- Public bathroom
- Room service
- Safe
- Security
- Serviced office
- Trouser press
- Vending machines
- Children
- Babysitting service
- Bars
- Bar
- Vending machines
- Restaurants
- Barbecue / grill
- Rooms for events / banquets
- Swimming pools
- Full SPA circuit
- Gym and SPA
- Hot tub
- Massages
- Sauna
- Spa
- Accessibility
- Facilities for people with disabilities
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 266 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 4 featured reviews out of 266 TripAdvisor reviews
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Nazia parvin A
17/07/2025
“Amazing. Loved it”
Loved it. This is my second time at this hotel. I came last year and again this year. The staff are amazing- the front of service staff and also the restaurant staff were fantastic. Thank you so much for making our stay so special. The food was amazing, we loved our room, the view and the onsen… more
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0limshs
Singapore, Singapore
01/01/2024
“2N stay at Hotel Neuschloss Otaru”
One of the best hotel we've stayed for this Hokkaido trip. It was not at a very convenient location but the hotel provided hourly shuttle bus service with 9 persons capacity, so to take the shuttle bus, have to reserve early. The ocean view from the room and the hot spring bath is enough to cover t… more
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dial01
Tallinn, Estonia
22/02/2026
“Great onsen, bad breakfast and location”
I absolutely loved the atmosphere there. I went to Sapporo for the snow festival in February 2025. I wanted to enjoy a private onsen, as I have a lot of tattoos. The room was tidy, and the onsen experience was extra pleasant. However, the food at the restaurant was pretty bad. The breakfast was hon… more
S
shiweida
Speyer, Germany
15/05/2024
“Great location, stunning view - but …”
Stunning view, great location - not doubt at all!!! However, the best times of the hotel seem to be over. Interior and exterior are run down and would need some major refurbishment. Service stuff showing the least omotenashi ever experienced in Japan so far, what a pitty.
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