Shimahana

“Beautiful and Relaxing Hotel”

One of the most relaxing hotels that I have visited in Japan. The hotel is located on a strip of land with a majestic view of the ocean. It also has a small onsen on the top floor of the hotel which has a nice view of the ocean as well. As for the room, it is quite large and has very comfortable be… more

One of the most relaxing hotels that I have visited in Japan. The hotel is located on a strip of land with a majestic view of the ocean. It also has a small onsen on the top floor of the hotel which has a nice view of the ocean as well. As for the room, it is quite large and has very comfortable beds. It also has a balcony to view the sites. The only inconvenience was that they only gave one room key which made it inconvenient for one person to leave since the room needs a key for the electricity. As for foreigners, the staffs' English is not the best, however they tried extremely hard to accommodate me so I have no problems with that at all. Overall, an excellent hotel to relax and enjoy a relaxing vacation at Awaji!

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“Excellent, at home hotel!!”

I stayed here to go to my mother's 1 year anniversary (after her passing) with my husband. We usually stay at Westin but it is too far away from Sumoto and we decided to give a try here. We loved it! Our room was very nice, bed was comfortable and the lounge on the 6th floor was so relaxing. I lo… more

I stayed here to go to my mother's 1 year anniversary (after her passing) with my husband. We usually stay at Westin but it is too far away from Sumoto and we decided to give a try here. We loved it! Our room was very nice, bed was comfortable and the lounge on the 6th floor was so relaxing. I love the bath! It is little remote from the center of the Sumoto city so, I highly recommend the breakfast buffet. I usually don't choose breakfast buffet in any hotel, but this one was really nice. Fresh milk from Awaji (you just have to try), and fresh rice from Awaji (awaji mai) and all are just wonderful. Don't forget to relax in the lounge on the 6th floor. The staff were just warm and wonderful (just typical of people in Awaji) and we just loved our stay. I will def. stay here again and agin.

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“Cosy and comfy”

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting asid… more

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting aside 15 min or so to have your queries heard by the staff. Shuttle amongst the hotels can be had by shuttle bus or boat. Food was good and there's a welcome drink which costs around 450 yen. Transport is via bus from sannomiya Station In kobe. Would recommend this place if you are ready to be patient in terms of communication.

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“Could have been a five rating…”

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favori… more

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favorite getaway that I hoped I could rate with a five, finally, after all these years (I was hovering around a four and they kept improving, so thought I’d wait until I could rate it a five). Unfortunately, our stay at the cottage suites this time was a disaster that was poorly handled by the young and apparently too inexperienced managers at the site (or their sister location across the way). Why? The answer is that there was a loud tone from the spa water pump that did not relent for a second the entire time we were there and they said they could not shut it off without adversely affecting the spa. At the other end of the cottage suites building, we could also hear the unrelenting and nerve grating buzz of some kind of electric generator. Both of these did not quiet down the entire time, day or night. Even though the management was called to experience it for themselves and acknowledged knowing about it before our reservation was made, they basically said “it can’t be helped” and apologized with an offer to switch to a standard room. Of course, we had planned our stay at the cottage suite months in advance knowing the luxury and comfort we were used to there, and making a switch was not what we planned for our small chance at a weekend holiday during the pandemic. They had no trouble still charging us more than ¥100,000 for the night we decided to stay. They did not acknowledge they should have forewarned us (or any guest) in advance that they were having that problem, and they did not offer something like a substantial discounted stay opportunity for a future stay there after repair. No. They told us that other guests did not seem to mind as much as we did (how did they sleep ?? Or enjoy the balcony ??). Excuse me ??!! How insulting ! And that for repeat customers who had sent so much business their way?!? It felt like a betrayal. On that particularl stay, all else was good, as usual, apart from two more things that annoyed. The first was that they substituted several things in the morning breakfast buffet. Having been there so many times, the bread, pastry, and sausage quality, for example, really went down. We thought it must have been due to something related to the pandemic situation and disrupted supply lines, so that could be forgiven. The second was a young inexperience staffer who would only communicate or make eye contact with my Japanese partner, even if I addressed her in Japanese. That was not as forgivable, as that kind of thing had happened once before several times earlier as I paid the bill on checking out of the hotel, and obviously I was the one they were transacting with, so why talk over my shoulder as if I wasn’t even there?! On the other hand, these sorts of things were not something that would otherwise get mentioned (though it, and some torn and dirty seat covers in the BBQ area of the restaurant were the reasons I had still been hovering at a 4and waiting to for the day I could rate it a 5). But waiting months to get our long hoped for holiday at the cottage suites and then having it turn into a torturous stress experience with unceremonious dismissal by the management and having then to pay more than ¥100,000 for it and leaving with a headache and tension… no… sorry… that was not a move up… that was a move way down. Even so, I will rate it 3 keeping in mind how good it had been and how good it could still be if the untrained and inexperienced young managers could actually understand how to handle a situation like this …in the true sense of hospitality and service for a property like this.

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