Hyatt House Kanazawa

“Best place to stay in Kanazawa”

Clean, next to JR Station, Cherry on Top would be free flow drinks for guests Plenty of restaurants nearby You can cook in the kitchen, room is spacious (for Nippon standard)

“Still Wonderful Staff, but Breakfast and Convenience Have Declined Since Last Year”

This is an updated review after revisiting a year later. I stayed in March-2026. The staff remains as friendly and wonderful as ever. I stayed in a Studio Twin last time, but this time I booked a Kitchen Suite. The room was clean, comfortable, and perfectly spacious. However, there was less clothi… more

This is an updated review after revisiting a year later. I stayed in March-2026. The staff remains as friendly and wonderful as ever. I stayed in a Studio Twin last time, but this time I booked a Kitchen Suite. The room was clean, comfortable, and perfectly spacious. However, there was less clothing storage compared to the studio, so I struggled a bit with organizing my clothes. What surprised me was the breakfast. The variety of food had decreased by about a whole table's worth compared to a year ago (March-2025), and the menu was exactly the same for all four days of my stay. Furthermore, breakfast used to be complimentary for Hyatt members, but now it is paid. If they are going to charge for it, I strongly feel that they absolutely need to improve the menu. Lastly, the mini-supermarket on the first floor of the hotel has closed, so you now have to walk to the Kanazawa Station building to find a supermarket or convenience store.

less

“There is NO CONCIERGE service”

I understand this is a low end budget Hyatt brand when I book for 7 nights. What others have commented about the hotel, its facilities, room accommodation, free drinks and free breakfast are all very true and up to expectations. I cannot fault and love the hotel stay. Most of the staff were extre… more

I understand this is a low end budget Hyatt brand when I book for 7 nights. What others have commented about the hotel, its facilities, room accommodation, free drinks and free breakfast are all very true and up to expectations. I cannot fault and love the hotel stay. Most of the staff were extremely helpful, warmth and spoke good English. I would have given the HH a 5 star rating if not for a particular staff member at the reception. I did ask for her name and was very tempted to write her name and single her out to the management for performance review and staff training. The issue I had was the EQ and service passion of the staff was lacking. When I approach her, one of the reception (Japanese with the initial K) staff to try to assist me in making a restaurant reservation, she bluntly replied and say we do not have a concierge service. Basically she just told me no I cannot help you. She just handed me the phone and expected me to hold a conversation with a local Japanese restaurant to check for availability. If I could speak Japanese I would not have to ask her for assistance. She just stand and watch me struggle talking to the restaurant. I had to hang up the call eventually and this staff member offer no assistance at all. I understand you are doing me a favor and of course I appreciate your trouble and assistance. But to draw the line that this is not in my job scope was something I cannot accept for a hotel staff member. You are in the hospitality industry, and if you do not enjoy the job or start drawing lines around your responsibilities, I think it’s about time to resign and find alternative work. I was very tempted to raise the issue with the manager since I was here for 7 nights.

less

“Clean, but room was too warm”

It’s clean and centrally located, and rooms are huge (well, mine was). Front desk staff was helpful. Only downside, and I’m taking off two stars for this because I slept so poorly: AC cannot be lowered past 20 C / 68 F. There are no rooms with windows that open. Even though the staff gave me a fa… more

It’s clean and centrally located, and rooms are huge (well, mine was). Front desk staff was helpful. Only downside, and I’m taking off two stars for this because I slept so poorly: AC cannot be lowered past 20 C / 68 F. There are no rooms with windows that open. Even though the staff gave me a fan when I requested it, it didn’t help much to cool down the room. Good thing I only stayed 2 nights or I would’ve been miserable from lack of sleep.

less