Hakone Suishoen

“Wonderful food and well equipped rooms”

You won’t regret booking a night or two at this lovely hotel with great food. One of the best Kaiseki meals we have had in Japan and breakfast was excellent too. We had a lovely stay with a waterfall outside our balcony and a private Onsen. Service was excellent throughout and ample provisions in t… more

You won’t regret booking a night or two at this lovely hotel with great food. One of the best Kaiseki meals we have had in Japan and breakfast was excellent too. We had a lovely stay with a waterfall outside our balcony and a private Onsen. Service was excellent throughout and ample provisions in the room with nice touches like two bottles of tea in the fridge and a portable TV for your private Onsen. We would just book this again just for the food it was that good but the room, lovely staff and pleasant surroundings are great too. Nice to have dinner with a great view of the garden and its trees. There is a nice waterfall - Chisuji Waterfall - just 10 mins away and a family mart within 2 minutes. We got a Hakone Free pass, took the limited express romance car from Shinjuku to Hakone Kumoto station and then a H bus (Hakonemachi) to Kowakien bus stop and from there we rolled our bags to the hotel. However the hotel does provide pick up and drop off services from Kowakudani station. Our Maisonette had two sinks and an additional WC on the ground floor is great if you are travelling with family.

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“Luxurious traditional in the hills of Hakone”

Very luxurious yet traditional hotel in the hills in the Hakone area. Their car service will pick you up at the nearby small train station which is not the larger main Hakone train station. We took a cab all the way up to the hotel which is about a 20 minute ride. We chose a room with a private o… more

Very luxurious yet traditional hotel in the hills in the Hakone area. Their car service will pick you up at the nearby small train station which is not the larger main Hakone train station. We took a cab all the way up to the hotel which is about a 20 minute ride. We chose a room with a private onsen so we did not use the public one or spa. The room has a table that you sit at on the floor. It is wrapped in a heated cloth which is a nice touch. It comes with your own traditional Japanese clothes and shoes to wear to dinner. I did not wear mine the first night to dinner because it was so cold out. I could have because the dinning room is kept very warm. I was surprised that most people wore their Kimono's to dinner! Your room comes with breakfast and dinner. You have a choice between traditional western or Japanese meals. I did not like the western breakfast. Other than that it was some of the best food we had on our trip around Japan. You have to have the Teppanyaki by their professional chefs. You each have your own chef and choices of what you want grilled. The abalone was the best I have ever had. All of the dining is very private and well served. On the first night the server seemed very rushed like he did not have enough help! Their English was good and staff was very helpful. We would definitely stay there again!

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“A great classic luxury ryokan”

From the moment we parked our car at the entrance, we were constantly blown away by the service. Our room Hagi was decently sized and comes with all the amenities one could expect at a Fufu property. What made this place stand out was the constant amazing, attentive and proactive service by literal… more

From the moment we parked our car at the entrance, we were constantly blown away by the service. Our room Hagi was decently sized and comes with all the amenities one could expect at a Fufu property. What made this place stand out was the constant amazing, attentive and proactive service by literally all the staff, kind of like Fufu Nikko. Everyone seemed to be very passionate about their job and made sure all the guests were well taken care of. The teppanyaki head chef cared if the guests enjoyed the food and was very attentive. When my wife got up for the washroom and other service staff were busy, he spoke into a microphone and other staff would magically popped up and showed her the way. After dinner they also offered to serve dessert and carry the remaining bottle of the champagne into our room. And then moments lady a waitress would show up in our room with the dessert and the champagne in an ice bucket, drenched in the pouring rain. And as with the service level here, she would be wiping off the rain on the serum wrap while saying sumimasen. It was to the point that we felt bad to have accepted the offer to have the dessert in-room, and I don’t think we have ever felt bad receiving service at a luxury hotel. We are not sure what is the proper way to show our appreciation other than writing a commendation email, as Fufu staff don’t accept tips. All in all a great stay and would definitely return here if we were to visit Hakone again.

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“Definition of excellence”

The perfect place to stay in Hakone. The front desk staff were extremely nice and beyond accommodating. The rooms are wonderful (we stayed in one with a private onsen) and relaxing. The bartender was personable and made great drinks. The tepanyaki dinner was excellent (prepared by Narita San). As f… more

The perfect place to stay in Hakone. The front desk staff were extremely nice and beyond accommodating. The rooms are wonderful (we stayed in one with a private onsen) and relaxing. The bartender was personable and made great drinks. The tepanyaki dinner was excellent (prepared by Narita San). As far as I’m concerned it is the only place to stay when visiting Hakone.

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