Holiday Inn Resort Kuroyon By Ihg

“Great hotel in a beautiful setting.”

This is a lovely hotel situated in a fantastic spot. The Onsen hot spring was lovely. The views from the hotel are amazing. The manager and his service were exceptional. The bed was comfortable. The only negative is the size of the room - it was pretty small for a king size room and the bathroom wa… more

This is a lovely hotel situated in a fantastic spot. The Onsen hot spring was lovely. The views from the hotel are amazing. The manager and his service were exceptional. The bed was comfortable. The only negative is the size of the room - it was pretty small for a king size room and the bathroom was like a pod in the room. You had to step up into it. It was all very functional but we would have preferred a bigger room. The restaurant food was very good. They accommodated my husband’s garlic allergy and the service was excellent. Highly recommend with maybe choosing a bigger room.

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“The best location to explore Tateyama-Kurobe Alpine Route”

The best location to explore Tateyama-Kurobe Alpine Route, traverse trekking course bridging between Nagano and Toyama across the Japan North Alps. Electric bus terminal for Tateyama-Kurobe Alpine Route is extremely nearby this resort. Suitable for family extended stay, as equipped with pool, train… more

The best location to explore Tateyama-Kurobe Alpine Route, traverse trekking course bridging between Nagano and Toyama across the Japan North Alps. Electric bus terminal for Tateyama-Kurobe Alpine Route is extremely nearby this resort. Suitable for family extended stay, as equipped with pool, training room with exercise machinery, and kids room. Evening and morning buffet are sophisticated local quisine. Waiting time for check in was slightly longer because of most crowded season with limited service providing stuffs.

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“Good in general, but poor management in some places”

We stayed in the hotel for one week. We like the hotel a lot at beginning. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given a lot of varieties.… more

We stayed in the hotel for one week. We like the hotel a lot at beginning. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given a lot of varieties. They have “today’s special”, different way to cook omelette every day. We like the wasabi cheese omelette the most. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we can have a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows to choose. But wte have some difficulty to allocate our big suitcase in the room without block the way. It would be a five star review if we had stayed shorter. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for clothes. We had to wait until midnight to do laundry. Other hotels with such laundry room usually have more machines, and some have reservation system/pickup service. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for >15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again. He finally understood, but did nothing except asked my room number. The staff saw me the next day and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a male staff who doesn’t understand English to take care of female onsen emergencies? What if someone fainted? 2) No actions were taken after I reported the issue. No one came to stop the lady, no one checked whether inappropriate photos/videos were taken. While staff are nice, management is poor is some places.

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