Sheraton Okinawa Sunmarina Resort

“Great hotel with a lot of water activities for the whole family!”

Great hotel! I wasn’t with my family but very family oriented with a children’s activity room, a ball pit, and a playground (outside). For those that are older, the MegaZip Zipline (800 feet long) was awesome. You need to pay extra, but they will film using a drone. Glass bottom boat was cool. Saw… more

Great hotel! I wasn’t with my family but very family oriented with a children’s activity room, a ball pit, and a playground (outside). For those that are older, the MegaZip Zipline (800 feet long) was awesome. You need to pay extra, but they will film using a drone. Glass bottom boat was cool. Saw lots of fish. Even have a pond area in their lobby with a variety of fish. Buffet and off the menu food was delicious! Definitely would stay there again!

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“A Wonderful Stay Despite a Few Growing Pains During Peak Season”

We recently stayed at the Sheraton Okinawa Sunmarina Resort during what appeared to be an extremely busy, sold-out period, and overall we had a very enjoyable stay and would happily return. From the beginning, it was clear that the hotel was making a genuine effort to accommodate guest requests de… more

We recently stayed at the Sheraton Okinawa Sunmarina Resort during what appeared to be an extremely busy, sold-out period, and overall we had a very enjoyable stay and would happily return. From the beginning, it was clear that the hotel was making a genuine effort to accommodate guest requests despite operating at full capacity. That said, we did have to advocate for ourselves quite a bit to ultimately receive the room and amenities we had requested. At check-in, the hotel had run out of foam pillows, which we requested ahead of time for health reasons, and replacements did not arrive until the following day. We were also initially assigned a room overlooking roofs and air conditioning units despite booking a partial ocean view room and holding Marriott Bonvoy elite status. As a first impression, it felt more like a downgrade than an upgrade. Fortunately, Mr. Shinagawa at the front desk handled our concerns professionally and worked hard to find a solution. Thanks to his efforts, we were moved to a much more appropriate room and were able to enjoy the remainder of our stay. One challenge throughout the stay was breakfast. The restaurant experienced significant lines every morning, with waits sometimes exceeding 20 minutes. This was understandable given the occupancy levels, but it did make for a less relaxing start to the day. Once seated, however, the experience improved considerably. The dining staff were exceptional and went above and beyond to accommodate our dietary restrictions. Their professionalism, attention to detail, and genuine desire to help were among the best we have experienced at any hotel worldwide. The food itself was also very good, with a wide variety of options and consistently high quality. We also dined at Senses in the evenings, and the wait staff there were phenomenal. Every interaction was warm, attentive, and professional, and they consistently went out of their way to ensure we had an enjoyable dining experience. The service culture throughout the resort was impressive, but the team at Senses deserves special recognition. The resort's beachfront is absolutely beautiful and ranks among the best we have encountered in our travels. The beach, views, and overall setting make it easy to understand why this property is so popular. We also enjoyed two treatments at Churaku Spa with Mai Koreeda and Misa Agena, both of whom were wonderful. The spa experience was excellent and a highlight of our stay. Le Ha Dinh in the lounge provided outstanding service and was always welcoming and attentive. The lounge itself was pleasant, though the offerings were fairly modest during happy hour—very light snacks, fountain drinks, and alcoholic beverages. While not one of the more substantial club lounges we have visited, it was still a nice benefit to have at a resort property. As Marriott Platinum members, we also received complimentary access to a glass-bottom boat excursion, which turned out to be a fantastic experience and a memorable perk of staying at the hotel. Overall, what stood out most was the staff's willingness to help. While there were some frustrations early in the stay, particularly with the initial room assignment and a few missed requests, the team consistently demonstrated patience, professionalism, and a sincere desire to make things right. Their efforts did not go unnoticed. Sheraton Okinawa Sunmarina Resort offers a stunning setting, excellent service, and a memorable resort experience. We are grateful for everything the staff did to accommodate our needs and would gladly return on a future visit to Okinawa.

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