Hotel Monterey Grasmere Osaka

“Location”

Located just next to OCAT airport limousine Bus station and Nama station with it's reception located on 22nd floor . As you land there you wonder whether you've landed in an old nunnery ! There isi a church on same floor that gives with it's medieval decor an eerie feeling . But then they make yo... more

Located just next to OCAT airport limousine Bus station and Nama station with it's reception located on 22nd floor . As you land there you wonder whether you've landed in an old nunnery ! There isi a church on same floor that gives with it's medieval decor an eerie feeling . But then they make you wait till 3 p.m. for check in ..of course you can pay Yen 2,000 per hour if you wish to check in early or check out beyond 11 a.m. ! They would not refund youif you check out early morning for lesser hours than 11 a.m. though ..simply you are charged for 20 hours while paying for 24 hours stay . This is what COVID epidemic has done to travel industry out at vengeance to extract more and more from customers . Rooms are ok for size but jaded as would after years of use . Staff are not at all flexible to guests they wouldn't budge from their rules a bit . Still the location makes it a great place to stay with supermarket where one can find everything located in building basement and then several eating joints in the underground market .

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“Quiet & Convenient Hotel”

This hotel sits on top of the JR line, has a very large grocery just below it and has an access to the Namba walk which can lead you to Dotombori and other touristy spots. Everything is a good short to medium walk. The staff are cery helpful, considerate and respectful. I will always choose this ... more

This hotel sits on top of the JR line, has a very large grocery just below it and has an access to the Namba walk which can lead you to Dotombori and other touristy spots. Everything is a good short to medium walk. The staff are cery helpful, considerate and respectful. I will always choose this on my next return.

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“Oh, those views!”

Whilst I don't wholly disagree with the sentiments of some of the negative comments, I do feel some are a little harsh. Any hotel will look a little tired after barely a couple of years with the kind of traffic Monterey gets. For their price at £100 ish a night, I got what I expected; superb Japa... more

Whilst I don't wholly disagree with the sentiments of some of the negative comments, I do feel some are a little harsh. Any hotel will look a little tired after barely a couple of years with the kind of traffic Monterey gets. For their price at £100 ish a night, I got what I expected; superb Japanese service [as usual], fabulous central location and a generously sized & clean room with a comfy bed with every amenity at hand. I loved the fabulous views across the city which the breakfast and dinner venues took full advantage of. Sadly my room was more inward facing and I would've preferred a room with more of that view, but I could see just enough of that fabulous night-scape. Breakfast buffet choice was extensive [and in my experience plentiful and not oversubscribed] and I was pleasantly surprised to be be encouraged to take a coffee back to my room if I wished. [Room coffee is always terrible wherever you stay!] Yes, maybe the carpet could do with a change, some of the bedroom furniture looks a little tired but for one or two nights it's perfectly fine. I found the staff in the 'French' restaurant to be especially attentive & friendly. The food fabulous too. After eating there two consecutive nights, the chef kindly changed up the set menu for me [without me asking] so I had something different on the second night and he subsequently visited me at my table, thanking me for my patronage and we had a pleasant brief chat. I can't single out Monterey for this as I've found the same at every Japanese hotel, but I do find it strange that with several in-house eateries hotels don't seem able to provide simple light snacks and beverages as you might find in hotels in other countries. It seems the Japanese way is full, set, multi-course menu dinners or nothing! Their trading hours tend to be much shorter too I've found. Overall though, no major complaints from me!

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“Mediocre hotel, not totally clean”

The hotel is literally above the Namba station so it’s very convenient. Staff are professional and rooms are a good size. Beds are comfortable. However, I would not stay here again. The lobby is very dark. There is a church on the same floor next to the elevators which gives a very creepy feeling... more

The hotel is literally above the Namba station so it’s very convenient. Staff are professional and rooms are a good size. Beds are comfortable. However, I would not stay here again. The lobby is very dark. There is a church on the same floor next to the elevators which gives a very creepy feeling at night when it’s dark. The rooms are not totally clean…the desk had handprints and there was hair in the bathroom. Carpets in the hallway were also not clean. In general, the hotel is a bit outdated. There is no safe in the room and no laundry room in the hotel.

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