The Old Government House Hotel & Spa

“Excellent hotel with history and location in abundance”

Lovely old hotel , packed with history and in a great location. Food on the first night was really good but a little pricey , breakfast was also good on the first morning , however breakfast on the second morning was very much not up to standard , when the waitress removed my half eaten plate she a… more

Lovely old hotel , packed with history and in a great location. Food on the first night was really good but a little pricey , breakfast was also good on the first morning , however breakfast on the second morning was very much not up to standard , when the waitress removed my half eaten plate she asked if it was good , I replied just OK , and she smiled and removed my plate , was she listening , I don't think so . apart from that the staff were really professional , almost faultless . Room was ok , but very small but everything we needed

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“Superb hotel and staff!”

We had a superb stay at the Old Government Hotel and a special THANK YOU to Kris for all your help and organisation before we'd even arrived! The service we received from every member of staff throughout our stay was the best we’ve ever experienced. They couldn't do enough for you and were so frie… more

We had a superb stay at the Old Government Hotel and a special THANK YOU to Kris for all your help and organisation before we'd even arrived! The service we received from every member of staff throughout our stay was the best we’ve ever experienced. They couldn't do enough for you and were so friendly and kind. Breakfast was incredible, such a fantastic array of hot and cold food, either cooked to order or buffet style continental breakfast. Our room - on the second floor - was massive and so quiet. The bed was also huge, and SO comfy! We slept really well and nice to have a 'pillow menu'! And such a selection of teas, coffees and hot chocolate in the room. They have UHT milk as standard, but you can call room service to have fresh milk. Of course, we just HAD to test out the (heated) swimming pool. It was just perfect. We would have liked to have tried the whirlpools, but they were closed for cleaning. The hotel is in a central location, it takes about 3 minutes to walk into the High Street (downhill)! A bit more legwork required to get back to the hotel, quite a few steep roads to get back! I spotted a brilliant Travelzoo offer at this fabulous hotel, this is somewhere I had wanted to visit for SO long. As part of the deal, we enjoyed the two delicious meals in the hotel, one in the Brasserie restaurant, and the other in the Curry House. Just a word of warning - We were a little surprised at the drinks bill plus service charge and also when we checked out, there was a £10.00 per night for the room on the invoice. We weren't offered tap water when dining in the Curry House on our first night, but thought paying £6.00 for a bottle of still water was a little steep (the same bottles of water are handed out free in your room). I do appreciate we could have refused the service charge but feel it may have seemed a bit rude. Especially as the service and our stay was so amazing. I just wanted to mention it in case others are contemplating taking advantage of the Travelzoo deal, just be prepared to spend a little more. The additional costs probably added an additional £65.00-£75.00 on the overall holiday. However, we had a fantastic stay and we would love to visit again.

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“Beautiful old style building with friendly staff but occasional blips in service”

Beautiful hotel with old world charm. Some excellent members of staff but on occasions we had to wait a long time for service. Two nights running we had 45 minute wait for drinks before dinner. It may be because the start of the season so new staff, but with £10 per day extra tip per room plus s… more

Beautiful hotel with old world charm. Some excellent members of staff but on occasions we had to wait a long time for service. Two nights running we had 45 minute wait for drinks before dinner. It may be because the start of the season so new staff, but with £10 per day extra tip per room plus service charge for food and drinks it did fall short on several occasions including forgetting towels in the room, replacing water with already opened bottles and getting a couple of orders wrong on food. Nothing that couldn't be easily resolved but with the additional service charges it felt like they set themselves up for exemplary service which sometimes fell short. Central location with lovely views though be warned it's up one of the many steep hills so those struggling with mobility might find access hard at times.

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