20 Hertford Street

“Good experience”

Excellent Location. The staff were amazing, they helped me with very detailed information about the area and how to get around London. Definitely we will be back.

“Amazing Hotel & Location”

We loved this hotel very much, everything was perfect, the room, the location and the service!! The room is spacious & They do the cleaning every day :) Big Thanks to Yousef, he was very nice & helpful during our stay !!! Will come back on christmas as recommanded :)

“Convenient Location”

20 Hertford Street - Mayfair Apartments 8 nights in London 4 Aug - 12 Aug The location is the best I can say about this property. It is within walking distance to both ends whether it is towards Knightsbridge or turn the other direction to head towards Marble Arch. Just across the road there are… more

20 Hertford Street - Mayfair Apartments 8 nights in London 4 Aug - 12 Aug The location is the best I can say about this property. It is within walking distance to both ends whether it is towards Knightsbridge or turn the other direction to head towards Marble Arch. Just across the road there are multiple bus stops and easily take you to major parts of the city e.g. White City and shop at Westfield. The housekeeping is not great. Many a times I had to go downstairs to the front desk to remind them to vacuum the place properly. They claim to provide daily housekeeping but throughout our 8 days there it was sloppy and oftentimes bits of loose particles were seen on the floor esp the edges of the rug. I had to go down every other day to request a better cleaning job because the phone in the room was not working. They have a tiny lift so we would rather take the stairs, but then they did not vacuum the carpet properly and it was easy to see bits of residue peppered throughout the stairs. Their staff were doing an okay job that provides basic hotel service of meeting and greeting, checking in / checking out but if you are looking for great smiles or staff taking the initiative to go the extra mile then that was scarce. They do not have laundry bags and so we had to ask for some refuse bins to hold the dirty laundry. The room is also not as big as that shown on their website. There is a wardrobe and a safe but the former has seen better days --- could tell they have repainted a few coatings to conceal the chipped or dirtied spots. The bathroom is tiny and it is hard to turn when you are inside the cubicle. The hand basin is tiny. The best thing about the bathroom is the steel rods that you can turn on and dry small items like socks overnight. The water pressure isn't strong enough and the drainage was not smooth flowing. They have a square steel tin supposedly to hold a small tissue box, but it was empty when we checked in. We asked for a tissue box and was told they did not have it, and the best they could do was to give us an extra toilet roll. The small kitchen area is also stained and tea bags are limited. Past reviews claimed people were happy with the cleanliness but we beg to differ. It is a place to stay for the good location but other than that if you are looking for comfort , space and super cleanliness then look elsewhere.

less