Brompton Hotel

“Fantastic stay”

The location of the hotel was perfect for our weekend away, it was super close to the tube which made it easy to get around, the national history museum was only 10 min walk away and Hyde park was only 30 mins walk away. We arrived early and planned to leave our cases while we explored however the … more

The location of the hotel was perfect for our weekend away, it was super close to the tube which made it easy to get around, the national history museum was only 10 min walk away and Hyde park was only 30 mins walk away. We arrived early and planned to leave our cases while we explored however the staff member on reception said our room was ready so allowed us to check in early with no charge, our room had recently had new carpet and a new bathroom and was lovely and clean. Check-in was super easy and the staff were very polite and helpful. The cost of the hotel was very reasonable too.

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“Flying visit”

Very friendly staff and helpful. Ideal location

“Old Charm in the perfect location.”

Booked strickly on location and found a charming London hotel where the staff really cared about our stay. Harry at the front desk deserves special praise. He really provided personal courtesy, assisted with ride services and helping us understand after hour access. Easy walking to Hyde Park, Regen… more

Booked strickly on location and found a charming London hotel where the staff really cared about our stay. Harry at the front desk deserves special praise. He really provided personal courtesy, assisted with ride services and helping us understand after hour access. Easy walking to Hyde Park, Regent Park, The V & A Museum, and Royal Albert Hall, the four main attractions of our visit. In addition the neighborhood is full of lessor known landmarks that are still treasures.

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“Great service, but Room 403 has clear maintenance and safety issues”

Wonderful staff and location, but Room 403 needs urgent maintenance attention We recently stayed at The Brompton Hotel and want to give a huge thank you to the team—the staff were exceptionally pleasant and helpful throughout our visit. The hotel is in a fantastic location, but unfortunately, our e… more

Wonderful staff and location, but Room 403 needs urgent maintenance attention We recently stayed at The Brompton Hotel and want to give a huge thank you to the team—the staff were exceptionally pleasant and helpful throughout our visit. The hotel is in a fantastic location, but unfortunately, our experience was let down by the condition of Room 403. Having spent 12 years working as a hotel maintenance supervisor, I tend to notice technical details, and there are several distinct issues in this room that require urgent attention: Electrical Safety Hazard: The double socket on the right-hand side of the bed is faulty. A plug has to be pulled halfway out just to secure a connection, which is a clear safety risk and needs immediate replacement. Recurring Lighting Issues: The bedside light on the left-hand side was completely non-functional. Disappointingly, this was also the case during a stay here two weeks earlier, meaning it was missed or ignored between visits. The built-in light on the bathroom mirror was also completely inoperable. Hot Water Delay: In the mornings, it took roughly 10 minutes of running the tap for hot water to finally arrive. Under standard Health & Safety guidelines, hot water should comfortably reach the tap within one minute. To top it off, on our final night, we were woken up at 1:20 AM by very loud music blasting from the adjacent room (Room 402). We like this hotel and truly appreciate the excellent front-line team, but management really needs to step up their room inspections and support their maintenance department to bring the room quality up to the standard of their service.

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