Description
Situated in London's city centre, the Phoenix Hotel is a short walk from Kensington Gardens and Portobello Road Market. This hotel offers complimentary Wi-Fi, concierge services, and a shared TV area. The 125 guestrooms feature private bathrooms with showers, complimentary toiletries, hair dryers, safes, and desks. Guests can dine at the hotel restaurant or enjoy a snack at the deli. A bar/lounge… more
You can enjoy a meal at the restaurant serving the guests of Phoenix Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Entertainment
- Computer room
- TV lounge
- Parking
- Parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Breakfast in bed
- Café
- Fan
- Fax/photocopier
- Hair dryer
- Iron
- Ironing equipment
- Luggage storage
- Meeting room
- Newspapers
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Wake-up call service
- Children
- Childcare
- Cot
- Bars
- Bar
- Coffee/tea in public areas
- Snack bar
- Restaurants
- Breakfast buffet
- Rooms for events / banquets
- Accessibility
- Not wheelchair accessible
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Very good
Based on 3237 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of London
Showing 5 featured reviews out of 3237 TripAdvisor reviews
L
Lee J
15/07/2026
“Fantastic stay!”
This hotel is always my first choice whenever I'm in the area. It's consistently clean, comfortable, and, most importantly, I always feel safe staying here. One of the things I love most is its close proximity to the Tube, which makes getting around London incredibly easy. Great WiFi! There are p… more
J
jimev30
Madrid, Spain
13/07/2026
“Muy recomendado para una escapada en Londres”
Our stay was Perfect! The team was so helpfull! From the reception to the breakfast! Very nice and clean rooms!
C
Compass43054787163
Raglan, New Zealand
20/07/2026
“A great establishment!”
Lovely hotel in a great area. Easy access to nearby Queensway and restaurants. Walking distance to Hyde Park and Kensington Gardens. Nice selection at continental breakfast time. Cinema just 50m down the road and 2 railway stations within 10 minute walk. Rooms are nice and well presented. No air… more
A
Anja F
13/07/2026
“Schöne Lage, ideal zum Sightseeing”
The location of the hotel is wonderful! The neighbourhood is picturesque. Hyde Park is just around the corner. A lot of tube lines are nearby. The interior of the hotel was propably recently renovated, so the facilities are really good! The breakfast is solid. I will definitly book it again!
S
Sightseer09492654796
Concord, New Hampshire
09/07/2026
“Avoid booking in hot weather (no AC)”
Don’t go in summer! There’s no AC in the rooms. Rooms are small but clean & well-appointed. Bed and pillows were far better than average. Breakfast was very good for “continental.” The elevator is laughably small, slow, and hot. Overall a fine experience in a very nice neighborhood, but it’s really… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
8
Very good
Based on 169 reviews
Service: 8
Cleanliness: 9
Room: 7
Facilities: 8
Location: 9
Breakfast: 8
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.