Premier Inn London Kensington (Olympia)

“Wonderful Long Stay Thanks to Amazing Staff, Clean Rooms and Great Food – Minor Furniture Issues.”

We stayed at the Premiere inn hotel, London Kensington (Olympia) from 19th February 2026 until 14th April 2026, and overall, it was a good and relaxing experience. Great location very close to museums, parks & Central London. On our first night, we had dinner at the hotel restaurant, and the food … more

We stayed at the Premiere inn hotel, London Kensington (Olympia) from 19th February 2026 until 14th April 2026, and overall, it was a good and relaxing experience. Great location very close to museums, parks & Central London. On our first night, we had dinner at the hotel restaurant, and the food was absolutely delicious. We also enjoyed breakfast on few occasions as it was included in our booking; it was always well-presented and satisfying. During our stay, we were accommodated in four different rooms. All of them were clean, well-maintained, and nicely presented, with a modern feel and sufficient toiletries provided, which made the stay comfortable throughout. I do have one area of concern, and it is not related to the staff. The furniture in the main reception area and the primary breakfast seating section was extremely worn and unclean, which made it quite unpleasant. Interestingly, another section of the restaurant was very well presented and inviting, so the contrast was noticeable. I believe the hotel management should consider investing in upgrading the furniture in the main reception and breakfast area to match the overall standard of the rest of the hotel. What truly made our stay special, however, was the exceptional service from the staff. Elli, in particular, went above and beyond from the beginning to the end of our stay. As we were staying in temporary accommodation while our flat was being renovated, Elli showed great understanding of our situation and made every effort to ensure we didn’t have to move between hotels. He managed our bookings in a way that allowed us to remain in the same hotel throughout, which we deeply appreciated. All the staff were polite, friendly, and helpful, but Elli and Vincy stood out for making us feel especially welcome and comfortable. Elli you are truly an asset to the hospitality industry. It was lovely to see how kindly and professionally you treated every guest who came through reception. Overall, despite the issue with the furniture in certain areas, our stay was very pleasant, and the excellent service from the team made a lasting impression. Thanks Dena & Sagar

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