The London Edition

“Excellent, Again!”

As Ambassador-status guests returning for our second stay at The London EDITION, our expectations were already high and this visit somehow exceeded them. **Francesca & The Art of Arrival** From the moment we checked in, the experience was defined by one standout: Francesca, the duty manager who w… more

As Ambassador-status guests returning for our second stay at The London EDITION, our expectations were already high and this visit somehow exceeded them. **Francesca & The Art of Arrival** From the moment we checked in, the experience was defined by one standout: Francesca, the duty manager who welcomed us. She engaged us in genuine conversation, asking where we'd traveled from. When we mentioned we were coming from Italy and stopping in London in route home, she asked with real curiosity what our favorite place in Italy had been. We told her Verona. She lit up, sharing that she, too, was Italian and adored that beautiful little city. Our suite wasn't quite ready, so we enjoyed a leisurely lunch in the restaurant. Not long after, our phone rang, the room was ready. Waiting for us was a charcuterie board, a glass of white wine and a glass of red on top of each glass, a hand-crafted cardboard coaster that Francesca had made herself, printed with photographs of Verona. Resting beside them was a handwritten note welcoming us to our suite and warmly acknowledging our time in Verona. It is impossible to overstate how much that gesture meant. In an industry where personalization is often performative, this was something else entirely thoughtful, creative, and utterly human. That is the kind of service that elevates a property from excellent to truly unforgettable. It is why we return, and why we will continue to do so. **The Restaurant & Bar** The restaurant itself is excellent. Our initial lunch had a few hiccups with service, but every other interaction throughout our stay with servers and bartenders alike more than compensated. The team, as a whole, delivers at a high level. Our last evening was spent at the bar, where we were looked after by two exceptional bartenders: Alberto (from Spain) and Luigi (from Italy). They were knowledgeable, warm, and genuinely engaged. My husband has a taste for complex, specific cocktails, and they executed each one with skill and confidence no hesitation, no shortcuts. Beyond the drinks, they were a delight to talk with. They shared insights on both Spain and Italy, offered recommendations for where we should venture next, and made the evening feel less like hotel bar service and more like catching up with friends who happen to be extraordinarily good at their craft. The food we ordered at the bar was equally spectacular. **In Summary** The London EDITION consistently delivers on the promise of genuine luxury not through extravagance alone, but through the people who make it what it is. Francesca, Alberto, and Luigi each left an impression we won't soon forget. We will be back.

less