The Welbeck Hotel, By Ihg

“Non plus ultra!”

First of all, even at other IHG facilities like InterContinental or Kimpton, I have never received such a warm welcome before I even set foot in this hotel. When I learned that one of our friends in 184 had a spine surgery recently, and the website shows that you cannot accommodate mobility-reduce… more

First of all, even at other IHG facilities like InterContinental or Kimpton, I have never received such a warm welcome before I even set foot in this hotel. When I learned that one of our friends in 184 had a spine surgery recently, and the website shows that you cannot accommodate mobility-reduced guests due to the historical structures of your building, I was afraid that I might need to cancel my bookings. For that reason, I came about six weeks ago to check the route from Bond Street Station to the hotel and to learn the story behind the remark on their website. I was surprised by how nicely the team treated me, although that day I had more the appearance of a solicitor than a hotel guest. After I learned there were only a few steps to the hotel and an elevator, I kept the reservation, as I knew my friend could handle it. I also experienced a wonderful staff member when we came to deliver our bags (early arrival) and later when we checked in. It was a pleasure to see how they handled everything and how warmly they welcomed us. Our friends from 184 reported that they had to wait a few minutes before the room was ready (after the official check-in time, 15:00 hrs). They offered them a seat, complimentary beverages, and snacks, and they also asked me whether this is standard. I had to tell them that your approach to handling customers who are waiting is not industry-standard. Furthermore, another non-resident friend who was waiting for us was also offered some ice water. You can feel that the owner has a passion for the little details to make guests happier: the hardware (like power outlets: UK, US, Euro) and the software (the team). Even though it has no up-tier IHG brand, this is a treasure.

less

“Standard Double Room review (387)”

We had a pleasant stay in a recently renovated standard double room (387) using our IHG points. On initial check-in we were given a room on the first floor, but having read reviews you could hear the tube running underground we asked for a room on a higher floor. We weren’t disturbed by the noise f… more

We had a pleasant stay in a recently renovated standard double room (387) using our IHG points. On initial check-in we were given a room on the first floor, but having read reviews you could hear the tube running underground we asked for a room on a higher floor. We weren’t disturbed by the noise from the tube at all on the third floor. The decor is fresh and classy and although the room wasn’t huge, it still fit a table, two chairs, bedside tables, built in wardrobe and a mini fridge. There was ample wardrobe and shelf space for our three night stay, and standard extras like an in room safe, iron/ironing board, kettle, coffee machine and hair dryer for guest use. I had read bath robes were provided but we didn’t have any in the standard room, although we were provided with slippers which we were invited to take home with us afterwards. There was also usb/usb-c ports built into the electric sockets which is a thoughtful addition. Complimentary coffee, tea, coke, water, milk, crisps, popcorn and biscuits were also provided although the restocking of the same was somewhat haphazard. There’s Temple Spa bath products, shower cap and cotton wool/buds supplied in the bathrooms, and the ability to request other items if required. The bed was exceptionally comfortable, the towels were very large and fluffy and the face cloths were fragranced with a gorgeous scent which was a nice added touch. We hadn’t noticed there were two aircon controls, one for the bathroom and the other for the bedroom, and instructions for use can be found on the TV. We discovered these on our penultimate day…. However the window opened so we could let fresh air in on the warm nights. The bathroom was also recently decorated, and although beautifully wall papered I can’t help but think it will lack longevity with the steam from the overhead shower (which was good in both temperature and pressure). There also appears to be a design fault in the bathroom causing the whole floor to flood after showering which meant we had to use the lovely towels to mop up and couldn’t reuse them. I’m unsure if this was just in our room or if it’s a known problem in all of the standard room bathrooms. The staff were all lovely, very friendly and helpful. We didn’t eat at the hotel but we did use the bar to get drinks to take to our rooms. The wine glasses weren’t cleared by housekeeping at all during our stay, the hotel must have a good supply of the same to allow for this! There is only one lift servicing the whole hotel and it could take a while for it to arrive, and when it did it was full. We were content to take the stairs but for less able bodied people this could pose a delay. All in all the Wellbeck Hotel was a great hotel, in a good location and we would highly recommend staying here.

less

“Definitely Recommend!”

Lovely hotel - great location, friendly service, and a very smart room. Would definitely recommend!

“Great hotel in London”

Wonderful experience! The decor and aesthetics are so nice. Rooms are well appointed and comfortable. The complimentary snacks and drinks are a lovely surprise ! The employees are very kind and accommodating. Would highly recommend this hotel to others looking for a modern, but charming, place to s… more

Wonderful experience! The decor and aesthetics are so nice. Rooms are well appointed and comfortable. The complimentary snacks and drinks are a lovely surprise ! The employees are very kind and accommodating. Would highly recommend this hotel to others looking for a modern, but charming, place to stay. (The neighborhood is lovely as well!)

less