Urban Chic - Portobello

“Perfect location if you want to be in the Notting Hill Portobello Area”

We stayed at number 171 Urban Chic apartments in Portobello. We were met by a lovely lady Margaret that went through the apartment with us. As there were three of us, one in each of the two, very clean well proportioned double bedrooms and a very comfortable sofa bed. One bedroom was ensuite and t… more

We stayed at number 171 Urban Chic apartments in Portobello. We were met by a lovely lady Margaret that went through the apartment with us. As there were three of us, one in each of the two, very clean well proportioned double bedrooms and a very comfortable sofa bed. One bedroom was ensuite and there was a large bathroom. The apartment had everything one required, hairdryers, towels, loo roll.... fully kitted out kitchen. There was a small corner shop very nearby to purchase the basics. Tea and coffee supplied. Place was spotless and very quiet in a modern block. Location, location, location - just perfect for our needs for a girlie weekend away. Next time we go to London, we will certainly check out other Urban Chic apartments for a place to stay.

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“Nice Cold Water Flat - poor customer service”

My friends and I recently booked an apartment with Urban Chic in early May, through Expedia. We were assigned to the apartment at 167 Bonchurch in Portobello. Check in was easy. The space and the location were quite good. However, there was a major problem that we attempted to rectify from the f… more

My friends and I recently booked an apartment with Urban Chic in early May, through Expedia. We were assigned to the apartment at 167 Bonchurch in Portobello. Check in was easy. The space and the location were quite good. However, there was a major problem that we attempted to rectify from the first evening of our stay. THERE WAS NO HOT WATER!!! Upon arrival, we noticed there was no hot water. We called the Urban Chic emergency phone number and were told they could not help us and we should call the office in the morning. We called the next morning and were told that a maintenance person from Urban Chic would come by and attempt to solve the problem. The maintenance man, arrived and tried to figure out what was wrong. He was unable to solve the water problem. He did however, note some of the other issues we had with the apartment, such as no labeling on thermostats, broken foot plate under the dishwasher, dishwasher hinges not working properly, lack the of hooks for hanging towels or toilet paper etc. We were told that building management would be called to repair the problem. However, there seemed to be no follow through by Urban Chic. When I called Urban Chic to check on the situation, I was told that your company had no control over building management. Needless to say, the problem was never fixed. I emailed Urban Chic three times since our stay and have yet to get any response.

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“Could be so much better”

Check in was smooth, lady met us with keys, very prompt and let us in early. Location is great, property is in a nice area but 100m north is bad so I wouldn’t recommend walking north. It’s modern, seemed safe and a quiet area. We had a two bedroom apartment, had all the mod cons. We had apartment 1… more

Check in was smooth, lady met us with keys, very prompt and let us in early. Location is great, property is in a nice area but 100m north is bad so I wouldn’t recommend walking north. It’s modern, seemed safe and a quiet area. We had a two bedroom apartment, had all the mod cons. We had apartment 167, the block I guess is made up of people who Own And people who rent out via an agency for short term lets via Expedia etc. We stayed three nights and didn’t see anyone else there during our stay. Negatives- cheap beds, cleanliness was BAD. Utensils, plates and glasses were not washed properly, had to run them through the dishwasher. The main bathroom smelt of cat urine so we couldn’t use it. Several plug sockets wouldn’t work, door handles came off and the maintenance person came over to fix but bodged it, later that day it fell off again. Previous occupier had drawn on walls, lots of scuff marks, carpet stains in bedrooms, it’s been neglected which is a shame as it can’t be that old?! half a day of maintenance would probable fix all the issues, Except for the cat urine smell. That needs ripping up floors. See photos. Shower heads were disgusting, hadn’t been cleaned in a long time, I really don’t know why the property has been neglected. Property was freezing as the heating seems to be underfloor and temperamental. One of the thermostats was broken and the button fell off. Severely picture frames were missing and left in the cupboard. Just looked lazy that they weren’t hung back up. Dishwasher was broken, the door swung down which is dangerous as it’s very heavy and landed on my foot, the tray then falls out. I notified the agency about the bad smell and confirmed when we checked out (you have to lock up and put keys through letterbox) and they couldn’t even have courtesy to reply... If you are used to a nice clean home this place isn’t for you, a real shame as it’s a lovely apartment in a nice block in a gorgeous area

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