Description
Facilities: 443 non-smoking rooms are located on 17 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabil… more
Location: The hotel is conveniently located adjacent to one of the town's best shopping centres, while many businesses and tourist sights are within walking distance. It is a 10-minute drive to the centre of Georgetown, a 15-minute drive to the tourism centre of Khoo Kongsi and a 25-minute drive to the beach at Batu Ferringhi. The hotel is also 20 minutes from Penang International Airport.
Meals: The dining area includes a restaurant with air conditioning and a bar. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Washing machine
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Computer room
- Dance hall
- Games room
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Private check-in / check-out
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Trouser press
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Game area
- Swimming pools
- Children’s playground
- Children’s pool
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Table tennis
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 2784 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of George Town
Showing 5 featured reviews out of 2784 TripAdvisor reviews
K
kegoh1
Singapore, Singapore
30/03/2026
“Happy with stay in Jen Hotel, Georgetown Penang”
Room is clean. Staff are helpful especially the concierge staff, Tibak. Location is central and easily accessible. Many eateries are wthin walking distance.
S
Shahriman86
25/03/2026
“Rest and transit”
Room/Restaurant/ Lobby lounge
М
Мария Г
St. Petersburg, Russia
21/03/2026
“Quiet moments above the city”
The contrast between the busy streets and the calm inside the hotel is what I remember most. Being higher up, we had an open view over the city, and it created a sense of space that we kept coming back to throughout the stay. The club lounge became one of our favorite spots. It’s easy to drop by d… more
G
Gartclashgirl
Glasgow, United Kingdom
03/04/2026
“Great hotel in a good location.”
Lovely hotel in centre of Penang. Location is great as right next to 2 big shopping malls and a department store. It’s also near enough for you to walk to the old town in around 10 minutes. Check in was faultless and staff were friendly. Rooms are not huge but very nice and well equipped. We opted … more
J
jtlee
Hong Kong, China
31/03/2026
“City break stay was no-fuss and all comfort!”
We stayed at Jen Shangri-La Penang for just a night as a city break. We had a very late checking in as our flight arrived quite late, but the process was smooth. The rooms are nicely lit and, travelling with small children, the pullout bed was already made and ready, which was perfect. Comfy beds a… more
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