Description
Facilities: 443 non-smoking rooms are located on 17 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabil… more
Location: The hotel is conveniently located adjacent to one of the town's best shopping centres, while many businesses and tourist sights are within walking distance. It is a 10-minute drive to the centre of Georgetown, a 15-minute drive to the tourism centre of Khoo Kongsi and a 25-minute drive to the beach at Batu Ferringhi. The hotel is also 20 minutes from Penang International Airport.
Meals: The dining area includes a restaurant with air conditioning and a bar. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Washing machine
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Computer room
- Dance hall
- Games room
- Shops in hotel
- TV lounge
- Parking
- Covered parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Picnic area
- Private check-in / check-out
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Stores
- Trouser press
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Game area
- Swimming pools
- Children’s playground
- Children’s pool
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Vending machines
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Table tennis
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 2789 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of George Town
Showing 3 featured reviews out of 2789 TripAdvisor reviews
A
Artie R
25/07/2026
“Fantastic”
We had a very pleasant stay from 22th till 25th July. Breakfast was fine, room suite was very clean. Ramli and mohm nizan from service were fantastic and helped us with everything.
P
Paul L
12/07/2026
“Flawless Hospitality from Front Desk to Lounge – Special Thanks to Subbiah!”
As a Shangri-La Diamond Member visiting from Hong Kong with my girlfriend, our stay at JEN Penang was absolutely wonderful. The service across the hotel—from the Front Desk Reception to the Executive Lounge—was flawless, professional, and welcoming. A special shoutout to SUBBIAH at Café Jen; his at… more
P
PeterD8
Newcastle, Australia
15/05/2026
“Lots to like staying here”
Stayed here for the first time recently for 6 nights at the end of our Thailand / Penang trip. We were happy with the standard of accommodation and the services provided but felt we didn't take full advantage of the whole Georgetown experience due to the hotel being so welcoming. Let me try to expl… more
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