Museum Hotel

“Great heritage property in the heart of George Town”

A lovely heritage hotel that has kept its character. Very good base for exploring and WIFI worked well. The bathroom was clean as was the beds, bedding and towels. Being a heritage hotel there was lots of dark wood and window shutters - to enable the air conditioning to work these shutters have pe… more

A lovely heritage hotel that has kept its character. Very good base for exploring and WIFI worked well. The bathroom was clean as was the beds, bedding and towels. Being a heritage hotel there was lots of dark wood and window shutters - to enable the air conditioning to work these shutters have perspex over them making them difficult to open, therefore the room was dark (almost dingy looking)

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“What a wonderful place in Penang”

Penang Museum Hotel is a beautiful hotel with local traditional characteristics and a nice restaurant,the Boomers. We enjoyed our stay there in Penang. Comfortable room, good breakfast, friendly and helpful hotel staffs. We would like to express our sincere thanks to Js of the restaurant for your w… more

Penang Museum Hotel is a beautiful hotel with local traditional characteristics and a nice restaurant,the Boomers. We enjoyed our stay there in Penang. Comfortable room, good breakfast, friendly and helpful hotel staffs. We would like to express our sincere thanks to Js of the restaurant for your warm reception!

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“Could have been so much more”

We stayed in the Longma suite which was lovely. Check in was easy and the young man at the desk was helpful and friendly. We stayed here for 4 nights. There were a few things that were not great. Breakfast didn't have many options available and I requested a smoked salmon bagel, with nothing on it,… more

We stayed in the Longma suite which was lovely. Check in was easy and the young man at the desk was helpful and friendly. We stayed here for 4 nights. There were a few things that were not great. Breakfast didn't have many options available and I requested a smoked salmon bagel, with nothing on it, no cream cheese and no capers just pla smoked salmon on a bagel. So imagine my surprise when I received 2 pieces of smoked salmon on a plate and no bagel. It was returned to the kitchen and put on a bagel. My husband asked the lady at reception if she could write in Malay what I wanted in my bagel. She wrote it all in English instead. The following day I placed the same order and it arrived with cream cheese on it and was sent back. I don't like cheese. I spoke to the man at reception and he said the restaurant staff all speak and understand english and he would send a message to their head of staff. On night we returned to our room and it was full of flying insects, don't know if they were mosquitos but wasn't taking risk of getting bitten so went to reception to ask for insect spray. A worker came up with a can of spray but there were to many so he went and got an industrial pump pack sprayed them and then opened a couple of shutters to let the others out. That was on day 2 of our stay and the dead insects were still on the floor when we checked out because of lack of house keeping. Some of the shutters in the room would open in the middle of the night while you were asleep, god knows how but it happened twice on the same night. Their were rubbish collections about 2am every morning and motor scooters idling outside for half an hour with people chatting loudly at gone midnight. Just never seemed to get any sleep. The day that we checked out we wanted breakfast before our flight and was told that we weren't entitled to breakfast. Which seemed really odd seeing as we stayed there for 4 nights and had only had breakfast on 3 of those days because check in isn't until after 3pm any I think you can do better Museum hotel. Well done to the young man running the front desk because you are an asset to the hotel but others there have let the place down and need some training.

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