City Centro By Marriott Ciudad De México

“Great service and location!”

This post is to recognize the truly exceptional service provided by Santiago, the Bellman. He consistently goes above and beyond in every interaction — always courteous, respectful, and incredibly helpful. In addition to his regular duties, Santiago often assists with Spanish-to-English interpretat… more

This post is to recognize the truly exceptional service provided by Santiago, the Bellman. He consistently goes above and beyond in every interaction — always courteous, respectful, and incredibly helpful. In addition to his regular duties, Santiago often assists with Spanish-to-English interpretations, which has been invaluable to many guests, including myself. I’m not sure if language assistance is officially part of his role, but he has clearly become the go-to person for so many needs around the hotel. His dedication, professionalism, and willingness to help with even non-hotel-related matters speak volumes about his character and commitment. The hotel itself is a beautiful property with so much history, but it’s the staff — and especially Santiago — who truly make the experience stand out. I sincerely hope management and the corporate office take the time to recognize what an asset he is to the team.

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“Great location, room with a few quirks”

Overall, we enjoyed our stay in this unique hotel that used to be a bank. A few things to note: 1. Many rooms do not have a window - this I actually liked as it was nice and dark, making it easy to sleep 2. The beds are VERY firm - not sure if this is just this hotel or if this is standard for Mexi… more

Overall, we enjoyed our stay in this unique hotel that used to be a bank. A few things to note: 1. Many rooms do not have a window - this I actually liked as it was nice and dark, making it easy to sleep 2. The beds are VERY firm - not sure if this is just this hotel or if this is standard for Mexico 3. The bathrooms do not have walls that reach entirely to the ceiling. So, you are basically completing all of your business (showering, using the toilet) in the same room with everyone else. They can hear and smell everything. Also, the bathroom light will light up the entire room and potentially wake everyone up during the night. 4. Overall, the hotel is very quiet considering it is located in a busy area of town. We were however awoken very early 3 separate days by someone who was I think cleaning and dragging furniture around in the pool area above our room. Additionally, one of the nights there was a party around the pool area that lasted very late. If either of these may bother you, I'd recommend trying to get a hotel room not on the second floor. 5. Overall our room was very clean and the maids kept it quite tidy throughout our 1.5 week stay. Although I didn't care for the bathroom situation, it would not be enough to sway me from staying here again as the staff, location, and cleanliness make up for it.

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“Disappointed, would not stay here again”

We stayed here for 2 nights during a quick trip to Mexico City. The hotel is very dark inside. Our room had no windows, except for 2 panels that opened from the entry door. Rooms are very small with no place to put suitcases. It had the feeling of a dorm room. The rooftop area is nice and the … more

We stayed here for 2 nights during a quick trip to Mexico City. The hotel is very dark inside. Our room had no windows, except for 2 panels that opened from the entry door. Rooms are very small with no place to put suitcases. It had the feeling of a dorm room. The rooftop area is nice and the staff are very kind.

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