The Paragon Hotel Mexico City Santa Fe By Accor

“Quiet stay on the outskirts of the City, beautiful views; warm hospitality. ”

The level of hospitality and professionalism from the staff was unlike anything I've ever experienced before. The rooms were extremely comfortable, anything you could need or want was provided. From Arturo in the terrace bar, to the lovely women at the front desk and the kind young man who helped u… more

The level of hospitality and professionalism from the staff was unlike anything I've ever experienced before. The rooms were extremely comfortable, anything you could need or want was provided. From Arturo in the terrace bar, to the lovely women at the front desk and the kind young man who helped us with our bags, our stay here has been so wonderful. The moment we step into the lobby or outside, we are always greeted warmly and provided guidance in terms of dining or transportation. I will never forget my stay, it has made my visit to the beautiful city of Mexico that much more special. Thank you!!!

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“A luxurious experience in a modern tower in center of Santa Fe”

The hotel Paragon is very well located! Only a walking distance to Centro Santa Fe shopping mall and also it’s a walking distance (10 min) To Parque Mexicana. Plus, they’re plenty of coffee shops , restaurants and fast foods nearby so you won’t be hungry in case you don’t wanna end up ordering hig… more

The hotel Paragon is very well located! Only a walking distance to Centro Santa Fe shopping mall and also it’s a walking distance (10 min) To Parque Mexicana. Plus, they’re plenty of coffee shops , restaurants and fast foods nearby so you won’t be hungry in case you don’t wanna end up ordering high prices IRD of the hotel. The view of my room was pretty nice to skyscrapers and skyline of SantaFe which I loved it! The king bed’s mattress is extremely comfortable. The shower has a really beautiful view ! It will surprise you I assure you! They have some magazines and a book in the room and a coffee machine which all are some advantages of this hotel, the security team are so professional and the building itself is very well built with the best materials. Maybe if my room had a bath tub it could be better. Thanks to reception and bellboys team especially Diana! The hotel is recommended

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“Front desk needs customer service training”

View is awesome. Rooms mostly clean (stained sofa). Bed comfortable and warm. Restroom was clean and roomy. Food was I had expected they would serve, chilaquiles were stale. Orange juice was not fresh as I as told, but service at the restaurant was great. Check in was quick and overall I felt safe … more

View is awesome. Rooms mostly clean (stained sofa). Bed comfortable and warm. Restroom was clean and roomy. Food was I had expected they would serve, chilaquiles were stale. Orange juice was not fresh as I as told, but service at the restaurant was great. Check in was quick and overall I felt safe in and outside the hotel. The reason I gave them 3 stars is because on my way to the hotel I got lost, the address on their website takes you to a different spot in the area when using iphone maps and goggle maps. So after a while I called the front desk so they could guide me. The first time I called the lady said that they were next to some hotel, then across from it, then next to a specific car dealership, etc. I was trying to concentrate to look for what she said when she hung up. The second time I called, a lady ( and I am not sure if it was the same person) answer and I told her that whoever I was talking to hung up on me and I still not could not find the hotel. She immediately said that that person did not hung up on me, that the call dropped, instead of apologizing for it. Then she started to tell me where the hotel was and out of everything she said, she mentioned that their hotel was the only with a big screen right outside the property. Well it turns out the hotel is not next to other hotels. It's surrounded with restaurants and the the car dealerships close to it are not the ones they both mentioned. Then the person who helped with our luggage noticed that the window screen wouldn't come down so he said he would send someone to fix it, no one eve came, even after we called front desk to remind them. Also, their website stated that they had transportation available for a fee with 5 km front hotel. I called way before to make sure they had transportation available for Christmas eve, and to know their schedule. When I arrived they told me their transportation was basically the taxi base. So I ask them if they were safe, she said, of course we wouldn't send you with just anybody. I told them to have the taxi ready at 8:30 pm, when the time came they said all taxi are busy no one is answering to to just get an Uber ( which we did), but it made me upset that they did not let me know they were having a hard time getting a taxi so we could have been prepared. So now you know, they do not have their own "executive taxi)transportation as they said when I first talked to them, they just call a cab from the taxi base they work with.

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