W Mexico City

“Tipping is mandatory!”

We have stayed in many different W Hotels around the world. This particular hotel is located in a somewhat older building and perhaps is not as new or trendy as some W Hotels in other countries. However, it is still clean and well maintained. The hotel is also in a good location, which makes it con… more

We have stayed in many different W Hotels around the world. This particular hotel is located in a somewhat older building and perhaps is not as new or trendy as some W Hotels in other countries. However, it is still clean and well maintained. The hotel is also in a good location, which makes it convenient for getting around. The breakfast was very good, with a good selection both in the buffet and on the à la carte menu, so there is really nothing to complain about there. One very important point to mention is that tipping is mandatory! If you do not tip, you may feel somewhat ignored — whether at the breakfast table or even to the point where your room might not be cleaned. However, if you do leave a tip, the attitude changes dramatically. This was probably the most disturbing aspect of the hotel for us. We have never experienced anything like this in any other hotel. Perhaps it is simply a particular aspect of the culture in Mexico that we were not aware of or used to.

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“The best in Mex!”

It has been 10 years since I last day that the W Mexico City and I was looking forward to a return visit. The hotel is still in arguably the most accessible and notable areas of Mexico City, Polanco. There’s loads of great shops and restaurants close by – or within walking distance. The city's … more

It has been 10 years since I last day that the W Mexico City and I was looking forward to a return visit. The hotel is still in arguably the most accessible and notable areas of Mexico City, Polanco. There’s loads of great shops and restaurants close by – or within walking distance. The city's very reasonably priced tour bus is also a short walk away together with the beautiful Chapultepec Park and its accompanying castle. On this occasion I was excited to have been able to use my nightly upgrade award (NUA) to a top suite at the hotel. The suite, situated on the very top floor of the hotel is split over two levels. The downstairs area is a lounge complete with dining table, half bathroom and balcony overlooking the city. Upstairs is a full bathroom and king-size bed. Despite being excited to stay in this room ultimately I found it to be having a major safety flaw as the accompanying photos detail. For some bizarre reason the hotel staff have decided not to fill in one side of the staircase with glass, that leads to the second floor. It means that anybody not taking care and attention could easily suffer a serious injury falling through the metal hardrails of staircase. Traveling with small two small children this was a risk too far for me. God knows what would’ve happened had one of them decided to ascend or descend the staircase at night with very low lighting levels. This is an accident waiting to happen and I’ve no idea how it has managed to bypass Mexico's already lax health and safety laws. I didn’t ask for any compensation from the hotel as a result of this oversight but I had to insist that I was downgraded into a regular room at the hotel. Once settled, the regular room itself was completely fine and comfortable with ample space for two queen beds. The room offered great views even from the lower levels of the hotel and it was a comfortable place to spend a few days in the Mexican capital. Since my last visit in 2015, the hotel now has a dedicated restaurant for breakfast, which I must say is of a superb quality. The buffet is particularly extensive with an abundance of hot and cold food options together with lots of Mexican fruit and pastries. The Titanium/Platinum benefit also allows you to order anything from the menu if the buffet is not to your liking. I was only at the hotel for a couple of days, but the staff really got to know us pretty well and referred to us by name. Impressive, considering we were only there for a comparatively short time. Apart from the safety issue with the bi-level suite this is still a good hotel to spend your time and I would have no hesitation in returning although I probably should have made more of the fact that I had wasted my cover it NUA only to insist upon a downgrade!

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“good price but not up to the standard of other W's, don't be fooled by the "5 stars"”

My husband and I stayed at this hotel for one week to visit Mexico City. Overall it was not up to the standard of other W hotels and we were disappointed. Here are our pluses and minuses: Pros: -good price, but now I know why it was so low -nice location in Polanco, though we would have rather s… more

My husband and I stayed at this hotel for one week to visit Mexico City. Overall it was not up to the standard of other W hotels and we were disappointed. Here are our pluses and minuses: Pros: -good price, but now I know why it was so low -nice location in Polanco, though we would have rather stayed in Roma North had we done it again (was just all booked out) -responsive front desk with plumbing (fixed the water pressure which was horrible at first) -large toiletries in shower -good plugs on nightstands Cons: -decor outdated -not at all 5 stars as advertised, 4 at best -not like other more trendy modern W's -front desk issues: upgraded our room after we suffered through horrible noise issues and slamming doors of the housekeeping staff--but we were annoyed because we were supposed to get a free upgrade with our gold status and they apparently gave us an "upgrade" to the same room type at check in but on the "special" bonvoy floor with very disappointing snacks (chips in a bowl for a limited time etc)...only upon further complaining the next day did we actually get a room upgrade to a bigger one (turns out we had the smallest room in the hotel at first which we could see from the fire plan layouts) -didn't like that there was no carpet in the room -hallways kind of sad looking -had to ask 4 times to get extra hangers (manager finally fixed the issue) -weird layout with no door to the bathroom sink area just an awkward sheer curtain that did nothing -why only one robe for a couple?? -no good restaurant on site -no true rooftop/outdoor space

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