Riu Palace Pacifico - Adults Only All Inclusive

“amazing time. nice quiet resort.”

Amazing resort. Great for relaxing. Nice and quiet Close to the airport, but depending on traffic the time can vary. This was the first resort we've been to where the lobby and access to the rooms was all indoors. Which was fine, but it did mean if you had to walk through the lobby area to get to… more

Amazing resort. Great for relaxing. Nice and quiet Close to the airport, but depending on traffic the time can vary. This was the first resort we've been to where the lobby and access to the rooms was all indoors. Which was fine, but it did mean if you had to walk through the lobby area to get to your room. The elevators were a bit small and slow. Also because its all indoors, they had the AC cranked. If you were wet walking from the pool to your room, it was a chilly walk. But because it was so cold in the hallways, we turned off the ac in the room and it was so comfortable. Food - the food was fantastic. it was first come first serve. the only time we had a wait was for the steak restaurant. We had to eat at 830pm. but another day we walked right in around 6pm, so it all depends. that was the busiest of the restaurants and the steak was amazing. For lunch we would just snack from the snack bar by the pool. The would also go the extra mile and have special snacks and treats. one day they had some walking tacos, and ice cream and popsicles. The buffet also did theme nights which added more variety. but everything was so good. bars- the bartenders were very quick. lots of alcohol to choose from. I do wish they had a better drink menu. I ordered an amaretto sour and it was orange pop with amaretto. But most of the other drinks were really good. they also had a drink cart in the lobby that would do 2-3 special drinks each night. there are 3 pools, one big pool that is very quiet. a smaller pool with a swim up bar and tables and benches in it. and another small pool where the activities would happened. The ground around the pools is tiles. which is so slippery. Quite a few people had some hard falls because of it. It was a poor design, but they were always trying to mop it up and kept it dry. The beach is great and very swimmable. No seaweed and the water was very warm. There is a little area on the beach near the volleyball court where you could buy some sunglasses and stuff. we found the prices were comparable to in the downtown markets. from the resort its about a 30 min walk to the outside of Bucerias. we walked along the beach which was an easy walk, there is a path close by as well. the town is very walkable, lots of little coffee shops and nice restaurants. Lots of condos being built and even some canadian owned businesses. There is a market for souvenirs as well. its pretty big. We didn't find them too pushy. Definitely the place to go for souvenirs. From the resort we took an uber to the Malecon. it was in the morning around 730am and we paid just under 400 pesos/ 30 cad, and it took about 35 mins as there wasnt too much traffic. The downtown PV is definitely worth the visit just to walk around. The guys on the malecon can feel a little pushy but just politely say no thanks and usually they leave you alone. Lots of english speaking people walking everywhere, but even most of the locals speak english incase you need directions or if you go into any of the stores. On the way back we stopped at the marina. they had an night(evening) market on thursdays. The main PV marina is nice, but unless you plan on going for dinner, or have a boat tour it can be skipped. You're not missing out on anything. the shows at night were good, similar to most resort shows. Its something to do at night. most people hung out in the lobby area in the evenings, or in the sports bar. overall a very relaxing place to spend time and eat great food. I believe you have access to the other two riu resorts, they are about a 10-15 min walk down the beach. one was being renovated. but this was the best of the 3, so didn't see the point of checking them out.

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“Again Riu OVER Excels!”

Umbrella Man USA Here. As in the past, I don't like to give flashy reviews for they fall short of travelers expectations. From the time of arrival with 46 of us, through checking in to getting to our rooms shortly after things were looking up. The Resort and ALL employees, from Buffet to specialty … more

Umbrella Man USA Here. As in the past, I don't like to give flashy reviews for they fall short of travelers expectations. From the time of arrival with 46 of us, through checking in to getting to our rooms shortly after things were looking up. The Resort and ALL employees, from Buffet to specialty Restraunts were Polite and made the dinning experience Excellent. All the bars, swim area, towel personal to the constant cleaning of areas Bathrooms and grounds. I would like to Thank some of the workers that were in the areas that I enjoyed with friends the most. MIRELLA TOWELS JULIA also, ANDIA FRONT desk MIGUEL ALSO. LUISA the Steak house, Silvester pool Security and all the other workers so many to mention that excelled at making our Stay excellent. Also would Like to THANK Mr. SANTIAGO for our STAY ended with the Uprising by Persons not representing the normal community in Puerto Vallarta.

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“Excellent Property”

Grounds and Room: The Palace continues to be friendly property for seniors because of its smaller size is and beautiful grounds. Every square inch is impeccably kept, inside and out. For those who are smokers there were still a couple of small places left to smoke on the property plus corners of th… more

Grounds and Room: The Palace continues to be friendly property for seniors because of its smaller size is and beautiful grounds. Every square inch is impeccably kept, inside and out. For those who are smokers there were still a couple of small places left to smoke on the property plus corners of the beach. The beach is good, and the waves are relatively calm most days. but keep in mind when the ocean is mostly empty, there is usually a good reason. One of the younger and fit guys we went with got pounded by a set of waves that kept him out of commission for a few days as well as giving him sand / road rash on his face. There are 3 pools on property. The pool area is physically divided into 2 by a structure that incorporates a swim-up bar and activity pool on one side, and a large quiet pool, walk-up bar, and snack-bar / seating area. The food area that has taco station every day, along with burgers, hot dogs and fries, plus they add 3-4 other items each day on a rotating basis. The are overwhelmingly seniors, and looking for a quiet and relaxing atmosphere. (Three times during our visit, groups brought speakers to play their own music loudly and did ruin it for the others but they clearly didn't care. Overall the staff are good at telling people no music at all, and to go to the swim-up pool if they want to party.) The rooms are bright and very nice along with air conditioning, ceiling fan, and mini-bar. Housekeeping was usually done by 1:00 pm most days and the room spotless. The bathroom is bright, with a roomy walk-in shower. TV selection was standard fare with a few English-speaking channels. Nice balcony with 2 good chairs and a table. Food & Beverage: The buffet restaurant has a great food selection and all of it is excellent quality. You can always find something to eat in the buffet. If you can’t find enough to build a meal no matter when you go, then you’re just being too picky, or just looking to find an issue to gripe about. Each of the a-la-carte restaurants had good food and are very nicely designed. There is a wide selection of restaurant options including: Steakhouse, Asian, Mexican, Italian, Fusion, and a small restaurant for Elite Level guests only. The Sports Bar offers a much better range of food than the typical sports bar fare and is also very nice inside. All of the restaurants are first-come, first-serve basis, and offering beepers if you get there when full. The Steakhouse is by far the most popular, so arrive early if you want to eat early. (Note – at all the restaurants, you MUST have all your guests with you to be seated, otherwise you won’t get in. while it did happen a coupe times, we rarely saw the jerk move of 1 person holding a spot in line for 3 or 4 others to show up later.) The lobby is also the destination for drinks with a coffee bar that makes both hot and cold drinks and has small pastries and sandwiches for a quick bite on the go. The lobby also has the main bar for both regular guests and an enclosed separate bar for Elite class guests. almost every night there is also a special drink cart that offers different concoctions each evening. Staff: Without doubt, the staff is what makes all Riu trips so amazing. Without them, a hotel is just a hotel. Aside from food and beverage staff, every single staff member we encountered was quick to smile and say “Hola” when passing including grounds crew, housekeeping and maintenance personnel. We always acknowledge the outstanding people who make our trips great, so once again we really hope the hotel itself, and the Riu organization will recognize with the following Staff members: New General Manager David has been with Riu many years and transferred over from the Vallarta in 2025. David is very nice and continues to set an excellent example for the other Palace staff just as he he did at he Vallarta when we first met him years ago. The front desk team holds a very special place in our hearts and Manager Gabriel is without doubt one of our very favourite members of the Riu team. Gabriel is both extremely professional and very friendly, and he is always keen to ensure everything is perfect for us from check-in to check-out. Gabriel is always quick to come over and say hello even if we are just coming to the counter to get change, so he can ensure alll is well. The Riu is very lucky to have this fine gentleman, and we hope to see him on all our future visits. Luz, Sandra, Dennise, and Gabby, round out this kind, friendly and amazing team of professionals. We consider each of them a friend, not a staff member. We’d also like acknowledge the Bellmen Gerardo and Eduardo. Hard working gents always ready with a handshake, smile and a quick conversation if they are not too busy. Elite Beach Bar - Lalo and Polo Pool / Beach Servers – Adrianna, Ana, and Mirabel. Pool Bartenders – Reuben, Mini Mi, and Wilbur. Buffet server – Lucy and Paolo Lobby Bar - Nelson and Caesar / Elite Bar – Ervin and Luigi Coffee Bar - Kristel to close this review, we can't stress enough that this property has an older crowd who are very clearly not interested in hearing any loud obnoxious conversations, swearing, yelling, conversations from your phone's speaker, or music from personal speakers. Don’t be entitled jerks and wreck it for others also on vacation.

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“Heart’s full of gratitude!”

This was our 2nd time at this beautiful resort and we cannot wait to return! We loved every moment and do not have one complaint! The staff are extraordinary, the attention to hospitality and cleanliness is outstanding of this world! Special mention for Samael and Dalila who we so enjoyed being … more

This was our 2nd time at this beautiful resort and we cannot wait to return! We loved every moment and do not have one complaint! The staff are extraordinary, the attention to hospitality and cleanliness is outstanding of this world! Special mention for Samael and Dalila who we so enjoyed being greeted by and cared for every morning for breakfast! The food was delicious! We loved having the Cobb Salad and Shrimp tacos at the American sports s bar enjoying the view of the ocean from the deck. We thoroughly enjoyed our meals at La Toscano (Italian), Guacamole (Mexican) and the Steak House - so much that we went twice to each. The aqua size, the nightly entertainment and the virgin pina coladas for me = delightful!! So looking forward to our return!!

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