Secrets Playa Mujeres Golf Spa Resort - Adults Only

“5 diamond staff!”

Staff makes the resort a 5 diamond!! The staff. Gisselle at check-in Alberto - guest service pool area guy, nice smile Chef Alfredo - hibachi one Chef Cupertino - Maris, shorter one Angel - best server at the pool ever Gabriela - server at bar Ibrahim - server at Asian the Maris, young kid, nice … more

Staff makes the resort a 5 diamond!! The staff. Gisselle at check-in Alberto - guest service pool area guy, nice smile Chef Alfredo - hibachi one Chef Cupertino - Maris, shorter one Angel - best server at the pool ever Gabriela - server at bar Ibrahim - server at Asian the Maris, young kid, nice Ulises- best server at World Cafe Mezes team - server Luis, drinks German, *****El Capitan Fernando, Chef Omar at the Mezes the BEST*** Look for these great hard working staff members!! You will thank me.

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“Top Notch Resort”

This resort is amazing and so are the people who work there. Everyone from the Entertainment Team to the sta. In the restaurants and poolside went above a beyond to be helpful and friendly. The location is beautiful… pristine beach, lush tropical grounds and well-maintained rooms abs common areas. … more

This resort is amazing and so are the people who work there. Everyone from the Entertainment Team to the sta. In the restaurants and poolside went above a beyond to be helpful and friendly. The location is beautiful… pristine beach, lush tropical grounds and well-maintained rooms abs common areas. The access to Secrets next door is a perfect addition to the trip. The property has been recently renovated and offers numerous additional restaurants. I have been to several Dreams/Secrets properties and this is at the top of the list. The food choices are endless and the quality of every meal was outstanding. The French restaurant at Dreams was our favourite and a must try for anyone staying here. The fitness and pool activities were so plentiful and the staff welcomed everyone and were encouraging and enthusiastic. I highly recommend this property. Even during a very busy week at the property with many weddings it did not feel crowded or impact our access to any services.

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“Elevated experience”

Experience was great. I would consider this a more elevated experience compared to other Dreams resorts. The location is beautiful. The beach was beautiful with minimal sargassum. There were plenty of beach chairs. The spa was delightful and specifically, Jesus, was very talented. My concierge, Ro… more

Experience was great. I would consider this a more elevated experience compared to other Dreams resorts. The location is beautiful. The beach was beautiful with minimal sargassum. There were plenty of beach chairs. The spa was delightful and specifically, Jesus, was very talented. My concierge, Rodrigo, was immensely attentive. He was always checking in to make sure needs were being g met. There are lots of "preferred"amenities. There were so many restaurants that were delightful. Entertainment was generally very good.

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“Honest review from Midwest Mom”

An honest review from a mom, dad and kids ages 6 & 10, who have been to other all inclusives in Cancun. Room was not available until 3:45pm despite being told 2:30-3:00. We went to eat and came back and waited for an hour and 45 more minutes until a room was available. Had we known we would have… more

An honest review from a mom, dad and kids ages 6 & 10, who have been to other all inclusives in Cancun. Room was not available until 3:45pm despite being told 2:30-3:00. We went to eat and came back and waited for an hour and 45 more minutes until a room was available. Had we known we would have taken the kids to the pool, but instead we waited with two young kids. The whole check-in process was underwhelming and no apologies were offered for our wait after check in time. No poolside service at the kid’s area is unacceptable. Also no drinks except for once a day in a cooler that was unmarked. No one even knew it was there. There was no poolside service at any of the pools Sunday or Monday. Also, not having poolside food was incredibly disappointing. The pools were all in rough shape, especially the entry to the kid’s splash pad and the mermaid pool. Mermaid pool had green sludge just seeping into it one day. Loungers at the kids area were covered in bird poop. Nothing at the kid’s area for adults and pool water was gross. Big slides stained my kid’s suits up with black everywhere. Food was not fresh, options very, very limited at most restaurants. Poolside grill was out of everything when we tried to eat there: shrimp, wings, hot dog buns and something else. All of the restaurants were underwhelming as far as food, none of it was good, even at the Mexican restaurant. The reservation system was terrible. I tried every day at 1:00pm on the dot to get hibachi and it was never available. The room was nice but we were told at check in that they’d refill our fridge everyday but they didn’t. We had to call down to get water and beers, or take waters from the bar. The bartender at Mermaid seemed like he was miserable. Drinks were okay but literally no alcohol in most. Teen area was hidden, we didn’t even know it was there until day 3. Ice cream shop was out of most ice creams by 6pm each night. Navigating the entire resort was difficult and you had to download an app to see a map, which didn’t even show everything. Also, was under the impression we’d have access to Seacrets resort but no one mentioned a single thing about it. Activities were the savings grace. Kudos to Alberto and that team bc without them it would have been very subpar.

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