Heritage Grand Perast By Rixos

“Beautiful 5* hotel in the most stunning location”

The most beautiful hotel in the most stunning resort! The building its self is absolutely beautiful, our room was upgraded on arrival to a stunning suite with a sea view on the second floor with a lovely balcony overlooking the stunning bay of Kotor, room was spacious, with a fridge, iron and the c… more

The most beautiful hotel in the most stunning resort! The building its self is absolutely beautiful, our room was upgraded on arrival to a stunning suite with a sea view on the second floor with a lovely balcony overlooking the stunning bay of Kotor, room was spacious, with a fridge, iron and the cosmetics in the bathroom, Bvlgari, made it that little bit more special. Cleaned daily and no issues with towels, water replenished too. Considering we were on the "main road" (only locals are allowed to dive their cars through Perast) it was always quiet until, obviously the day started to get going around 9 am we noticed more people out and about but it was never an issue. When you get dropped off at the start of Perast theres a hotel golf buggy waiting to take you to the hotel and are available whenever you need a lift to the end, just ask reception! The staff were amazing from the start, always happy and there to help, with a special shout out to Agustin by the pool, he always took time to talk to us, show us round and answer any questions we had, he was lovely and made our stay! The pool area was a fantastic addition as I am aware no other hotels in Perast (all 1km of it) offer this right on the front into the sea, what an amazing setting! With waiter service right to your sun lounger. Breakfast was ok, adequate, not an amazing selection on the hot buffet but lots of charcuterie style things, pastries, fruits and cereals and there was also an egg menu for you to order from for table service which was all presented beautifully. If I had any negatives to say they would be extremely minor, the price, was a little extravagant BUT it is a stunning hotel in a stunning location with beautifully spacious rooms... and the other would be to have a system to check that the people using the pool deck are actually hotel guests as we had a few people there that were suspected not to be, resulting in actual hotel guests not being able to get a sun lounger. All in all a beautiful stay for my belated birthday celebrations and I would return with no hesitation on my next visit to Montenegro. MUST DO'S... Lovćec mountain, the alpine coaster and Monte 1350 bar, stunning for sunset!! Also Kotor old town, beautiful and get a water taxi to Verige 65, facing the hotel, the most wonderful oysters!!

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“5***** view but a 3*** service”

The location and view from this hotel are its best attributes, absolutely stunning. However, sadly the service does not live up to all the hype. When we arrived we discovered that the hotel is located approximately half a kilometre from the drop off point, and cars are not allowed to drive up to … more

The location and view from this hotel are its best attributes, absolutely stunning. However, sadly the service does not live up to all the hype. When we arrived we discovered that the hotel is located approximately half a kilometre from the drop off point, and cars are not allowed to drive up to the hotel. We had to wait 30mins in the searing heat for a buggy to collect us. The reception staff were quite surly, and clearly stressed when we checked in, which didn’t make it a pleasant experience. Our room was lovely as was our view, but we had spent a lot of money for the upgrade. We wanted to talk to the concierge regarding hiring a car, however the reception staff had no idea where she was, or “if she would be coming back!”. We left our number and she eventually WhatsApp’d us, we asked if we could arrange a meeting with her, but her response was that she wasn’t in the office so would have to speak via messaging, which didn't work for us so we didn't bother. Probably a good thing as the hotel charges 15euro a day to park half a kilometre away. The food in the hotel is nicely prepared and tasty, but the breakfast is disappointing, and certainly not 5*****. If we hadn’t read about the cooked menu, we wouldn’t have known anything about it, as we were never offered the menu without asking for it. Also, they stop serving coffee after 10pm so they can clean the machine ready for breakfast. They also ran out of draught beer whilst we were staying. The pool/terrace is quite nice and supposedly for hotel guests only. However this is never checked, and it can be quite hard to get a sunbed unless you go early. Quite rightly you can’t reserve them, however no one polices it so it’s a free for all. With regards to the room, it was clean, airy and spacious, however, we had to request tissues, flannels and toilet rolls, and on our penultimate day the shower gel ran out and wasn’t replaced. These may seem like first world problems, but when you are paying for 5* luxury you expect to get it. This hotel needs managing, the staff seem to be apologising all the time for its inadequacy’s. Not once did we see anyone who appeared to be in charge. The staff seemed to be doing their best with little or no supervision. There are also a lot of weddings at this hotel, so be prepared for occasional loud music, very late at night. Perast is absolutely stunning, but bustling with tours throughout the day, I certainly wouldn’t recommend it for a relaxing getaway. Getting around isn’t easy, and unless you take the hourly Blueline Bus into Kotor for 2Euro, other transport options are really expensive. For all of the above we loved our trip to Montenegro, but sadly the infrastructure is nowhere near sufficient for the thousands of holidaymakers arriving daily.

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