Valeria Madina Club Resort All Inclusive

“Hopefully wonderful”

We arrive in July family of 6... 2 rooms booked. Can't wait live Morocco. How do we ask for low rooms and near each other due to care needs... thanks in advance

“Disapointing”

The room lacks a coffee or tea station. A deposit of 300 dirhams is required to have a kettle in the room, which is provided but not with cups, spoons or tea/coffee making utensils. I always travel with my own coffee and sugar. One of the two room phones is functional but the number is unavailable … more

The room lacks a coffee or tea station. A deposit of 300 dirhams is required to have a kettle in the room, which is provided but not with cups, spoons or tea/coffee making utensils. I always travel with my own coffee and sugar. One of the two room phones is functional but the number is unavailable for calling reception. Wi-Fi is only available near the front door. And the reception area and bar. The snack bar offers limited options primarily pastries and frequently runs out of beer and wine. Many of the vending machines and water dispensers are also broken. The pizza and chips area is consistently busy. Only one person is making a 10-inch pizza at a time and managing the fryers and serves only two slices. There are many pasta options available. However, I personally prefer Moroccan tagine which is rarely served. The tagine is always vegetarian. Turkey legs are made sweet and chicken legs are also. The beef steak is not tender and is difficult to cut with a knife or chew. The lamb leg lacks flavour. I was very disappointed with the food. The dessert choices are also unsatisfactory. The animation team primarily spoke French and interacted with French people. We are five people in two rooms and returned to our rooms to find that two of our five bath towels had been taken by the cleaners and not replaced with clean ones. The bathroom was also not cleaned during our stay. A positive aspect of the hotel was that one of the pools was heated and we enjoyed the good sunshine when we were there in early April.

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“Limited information and average stay”

We are at the resort now and really wanted to love it but sadly have been disappointed. We arrived late at night and weren’t offered any assistance with our luggage despite the room being some distance away and on the second floor without a lift. We then discovered we only had 3 beds and booked as … more

We are at the resort now and really wanted to love it but sadly have been disappointed. We arrived late at night and weren’t offered any assistance with our luggage despite the room being some distance away and on the second floor without a lift. We then discovered we only had 3 beds and booked as a family of 4. We had to visit reception twice to ask for another bed which took about an hour to arrive and made an already cramped room much smaller. We found the kids club and Spa really good and spent most of our time at the pool by the water park which was lovely and quiet. The food is okay, it was very busy over Easter weekend and it did often make the buffet experience stressful. The main problem we had was the lack of information from the hotel staff who didn’t explain anything on arrival, it took us almost 2 days to figure out how to refill water bottles despite asking at reception more than once. The other issue is that not only is the entertainment geared towards French guests but it is also exclusive of other nationalities. This has impacted our stay as it didn’t always feel welcoming.

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“Average Experience.”

My stay at Valeria Madina Marrakech was an overall average experience. While the resort has some nice features, there were several issues that made the stay less enjoyable than expected. One of the main problems was the number of mosquitoes, which made it difficult to relax, especially in the eveni… more

My stay at Valeria Madina Marrakech was an overall average experience. While the resort has some nice features, there were several issues that made the stay less enjoyable than expected. One of the main problems was the number of mosquitoes, which made it difficult to relax, especially in the evenings. The room itself was also uncomfortable due to the lack of air conditioning, making it far too hot to sleep properly. The room size was another major issue. We stayed as a family of four, and the room felt very cramped with four beds squeezed into a small space. It was not comfortable at all. When we asked to change rooms, the alternative offered was also unsuitable—switching from three beds to four beds in another small room didn’t solve the problem. The food was another disappointment. While it was acceptable, the variety was quite limited and became repetitive over time. I was hoping for a wider selection, especially considering the location. Service could also be improved. There was no assistance offered with carrying luggage to the room, which was particularly frustrating as the room was located quite far from the main areas of the resort. Overall, the experience was just okay. With better attention to room comfort, service, and food variety, it could be a much more enjoyable place to stay.

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