Hilton Lake Taupo

“Birthday visit”

Front desk very welcoming! Friendly and efficient. The room was well presented and clean. Comfortable bed and chairs. Bathroom had bath and shower. The pool is always lovely. Restaurant v average and pricey.

“Nice room and comfortable beds”

Nice big rooms with comfortable beds and a large bathroom with shower and bath. The staff are friendly. The pool is nice but small especially if there is a family with young children. The gym is good but again small so need to use outside peak hours. Location is not as convenient as lakeside acco… more

Nice big rooms with comfortable beds and a large bathroom with shower and bath. The staff are friendly. The pool is nice but small especially if there is a family with young children. The gym is good but again small so need to use outside peak hours. Location is not as convenient as lakeside accommodation but plenty of parking by the lakeside. We only ate in the restaurant for afternoon tea so can’t really comment on dining in general. The afternoon tea was pleasant but not exceptional and the savoury food wasn’t finger food so had to eat it with a knife and fork which was odd. We had to ask for a clean plate to eat the cakes/ desserts. Our table was small and crammed into a corner between two doors to the terrace with waitresses coming in and out and was hot because of sun shining through the glass so we had to decamp outside- not quite the romantic setting we had in mind but perhaps we had unrealistic expectations having had other afternoon teas at various hotels in London. Having said that the price was very reasonable. We did find it annoying that we were told multiple times how good the buffet breakfast was and wouldn’t we like to try it. Mention it on arrival, only please.

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“Great for a one night stop!”

Easy to park, a spacious room with a lake view, combined with a heated outdoor pool and decent food in the hotel restaurant - nothing not to like! However, if you’re staying for any longer, you do need to appreciate that the hotel itself is quite a way out of town.

“Nice property but one rude front desk staff”

Our stay could have been a very nice one if we did not encounter the front desk staff named Lizeiz. When we arrived at the property at around 1:00pm, she showed no interest in talking to us. She was very inpatient and told us with raised voice and a cold stone face: "NO, you can't check in", "you… more

Our stay could have been a very nice one if we did not encounter the front desk staff named Lizeiz. When we arrived at the property at around 1:00pm, she showed no interest in talking to us. She was very inpatient and told us with raised voice and a cold stone face: "NO, you can't check in", "you need to come back after three o'clock", "this is the rule you should know before coming". We explained to her that we fully understood that early check in depends on availability and we just wanted to drop our luggage. We gave her our cell phone number and she promised to text or call us when our room was ready. She never did. We did not check in until after 6:00 pm. For our second stay, we checked in on the APP. When we tried to pick up the room key, it was her again at the front desk. She told us (with her cold stone face and raised voice) "NO, you need to check in with your i.d.", Then she walked away. We eventually got help and received the key from another staff. Not sure why Hilton has Leizei as a front desk staff since she has such a bad attitude and it ruins reputation of Hilton Lake Taupo. .We don't think it was an isolated case since we met her twice and she was rude and unpleasant both times. BTW, other staff we met during our two stays, in particular, the front desk manager, Jomon, was professional and courteous. Jomon was warm, helpful and kind. We had an issue with broken fridge in the room, Jomon came to our room and get the issue resolved immediately. The item list of the bar and fridge did not match. Jomom efficiently had the restaurant staff resolve the issue. He was such a contrast to Leizei and he helped save our experience with the stays.

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