Peppers Beacon Queenstown

“Great location… Apartment furnishings tired”

We booked a two bed/bath apartment for a five night stay with another couple, followed by a two night stay in a hotel room after our friends flew home. We love the location of this property as it’s just a couple of hundred metres from the city centre and a flat stroll. We have stayed here each tim… more

We booked a two bed/bath apartment for a five night stay with another couple, followed by a two night stay in a hotel room after our friends flew home. We love the location of this property as it’s just a couple of hundred metres from the city centre and a flat stroll. We have stayed here each time we visited Queenstown but mostly in apartments hosted by Airbnb rather than those managed by the hotel. Honestly, the Airbnb/Stayz apartments were vastly superior in fit out AND cleanliness than the hotel managed apartment we were allocated. There were barely enough plates etc, the carpets were stretched to the point where there were lumps at the skirting boards, the fireplace didn’t work throughout the five day stay and the clothes dryer would only stay on if you had max 3 tshirts in it. The lounge was pretty new but the coffee table, dining table etc were not really up to standard… scratched surfaces and outdated. The second bedroom was quite stuffy as there were no windows and no separate airconditioner. Hubby and I found it uncomfortably warm and stuffy and had to sleep with the door open. The servicing of the apartment was pretty ordinary… they made the beds daily, sometimes removed the rubbish and changed the bin liners but in the five days they never used a vacuum or swept the kitchen floor at all. Now that would be fine as long as a small handheld vacuum was supplied but there was nothing so by checkout day the floors were pretty yucky. I’m adding photos here of one of the showers which was gross with mould etc. The Apartment was 704. Now when we checked with Reception each day re repair of the fireplace the staff were apologetic and twice gave us a bottle of wine. They also said they would waive our parking fee but we were parking on the street anyway to avoid the nightly $30 parking charge. Now to the Hotel Room… It was delightful. The bathroom was lovely and clean, the room was light, spacious and well appointed. The bed was comfy too. Highly recommend the hotel room… we were in 801. Staff at the property were exceptionally polite and as helpful as they could be. We’ll definitely stay here again but will look for an apartment on Stayz or similar next time as they’re better appointed and parking is included in the charge.

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“It’s ok but I wouldn’t stay here again.”

Staying here isn’t going to ruin your trip, but I wouldn’t stay again. The location is good, maybe a 5 min walk to town, and most rooms have a mountain or lake view. But overall this was a pretty average experience; I feel like they’re planning on updating soon so it feels very dated and unloved a… more

Staying here isn’t going to ruin your trip, but I wouldn’t stay again. The location is good, maybe a 5 min walk to town, and most rooms have a mountain or lake view. But overall this was a pretty average experience; I feel like they’re planning on updating soon so it feels very dated and unloved at the moment. My main dislikes were the bedrooms and bathroom didn’t have a window, we had to get our room key reprogrammed every single day because it stopped working, and one evening there was a fire in the bbq area which gave a strong smell of burnt plastic (and the area was not addressed by staff until the following day - no signage, fence or communication about it). Price was reasonable.

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“Okay place to stay but there's bound to be better options”

Stunning location but a very, very tired hotel! Staff were pretty good. The view from the rooms is exceptional - typical for Queenstown but the carpets, walls and bathrooms needs a lot of renovating.