Rondane Høyfjellshotell

“Great location, superb food, unacceptable room”

My wife and I reserved a mini double room through hotels.com as this is the only choice. We traveled in the beautiful july weather, and the location is great for hiking in the rondane mountain area, also with biking, great for kids. The hotel is nice, has a pool as well, breakfast is buffet and suf… more

My wife and I reserved a mini double room through hotels.com as this is the only choice. We traveled in the beautiful july weather, and the location is great for hiking in the rondane mountain area, also with biking, great for kids. The hotel is nice, has a pool as well, breakfast is buffet and sufficient, and you pack your lunch sandwiches for your hiking trip. The dinner at about 900-1100 NOK for two persons with a glass of wine, is absolutely top class. We tried all the dishes. Desk staff and restaurant staff are friendly even though service can be uneven. CRITIQUE: there are no guidebooks or maps available except for one, which you can download with your phone's QR scanner. The staff were not good at explaining much detail about hiking trails, u have to figure it out yourself. We did not have a car but managed to find the local bus which could take us further up to Spranget, which is the base of the Rondane National Park, which is fantastic. The restaurant service was sometimes uneven, the young staff are friendly, but one night you get half a glass of wine, the next night a normal glass, etc etc. Finally: our mini double room was totally UNACCEPTABLE because it had no shelves! You had a small bench for a small suitcase, 3 hooks to hang your coat and that was it. Everything else you had to put o the floor. The double bed was fine, BUT no shelves or even a night table, not even a tiny corner shelf. Before you fall asleep you put your phone, or your watch, or your alarm clock, or your glasses...you put them on the floor or under the bed. This is, of course, totally unacceptable for a room that costs 1000 NOK per night, by any standard. Worse still, it could be fixed by adding a few brackets (hyldeknaegter) and some shelves on the wall, and a few corner shelves. This is a design problem not a money problem, You could fix it in 30 minutes with a total cost of like 20 dollars. There are many hotels with tiny rooms and they manage to fit in some shelves so that people dont have to put all their stuff on the floor. Please fix this. The hotel has other room at a higher price, perhaps these are better. But this one was unacceptable. And of course, as other people commented the remote on our TV did not work either. We complained the first day but they didnt fix it. How trivial, Surely you can do this.

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“Beautiful location, basic rooms with lots of potential”

Pros: beautiful location, nice reception area and cozy seating areas. Modern bathroom with separate shower room and toilet with lovely new modern bathtub. Decent sized family room with separate area for the kids with bunk beds and living space with sofa and tv. Good breakfast with hot and cold opti… more

Pros: beautiful location, nice reception area and cozy seating areas. Modern bathroom with separate shower room and toilet with lovely new modern bathtub. Decent sized family room with separate area for the kids with bunk beds and living space with sofa and tv. Good breakfast with hot and cold options. Cons: Room 315 was dingy with insufficient lighting. Photos online show brightly lit room, but this is not accurate. Stale smell in the room possibly from the carpet. Suspect that the hotel know about the smell as the window was wide open when we arrived. This meant that we had to get rid of several flies before unpacking. The light right outside our room had no bulb and it was therefore dingy in corridor. Bathroom light missing cover and smoke-alarm hanging down dis-connected. Shower pole fell apart when height was adjusted. Disappointing that the pool was closed. Swimming pools have been allowed to open in Norway since 15th June, almost a month ago, so why not here too? Specifically chose this hotel due to it having a pool. No breakfast slot until 09:30. This was when checking in at 16:30. All the other hotels we have stayed in this week could accommodate us at 8:00 or earlier. Long, slow-moving queue due to the way the hotel had organised a «line-up and point at what you want» system. No-one respecting and no-one enforcing social distancing in queue. Weird that tv remote control was not in use available due to Corona restrictions according to the staff. This meant that the tv was either on or off and there was no possibility to change channel or adjust volume. This was our 3rd hotel this week and all had remote controls available. Long wait to check out. One employee running around overworked dealing with different tasks and no-one dedicated solely to reception duty.

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