Anker Hotel

“Nice breakfast, terrible guest service.”

The hotel was adequate. The rooms were sparse and the showers were terrible. The breakfast was delicious and absolutely the only redeeming feature. Our biggest issue was a discrepancy among front desk personnel. When we checked in, the guest associate assured us that the hotel would be happy to… more

The hotel was adequate. The rooms were sparse and the showers were terrible. The breakfast was delicious and absolutely the only redeeming feature. Our biggest issue was a discrepancy among front desk personnel. When we checked in, the guest associate assured us that the hotel would be happy to store one suitcase while we traveled Norway. We were scheduled to return to the Anker hotel on our last night in Norway before flying home. That made us quite happy and we enjoyed our stay in Oslo. When we checked out, the guest associate said that it would not be possible for them to store the suitcase. We argued with the manager who said it was against hotel policy. Honestly, I was surprised when the first staff member agreed to hold the suitcase for six days, but I thought that was a fantastic service. If they had told us originally that it wasn't possible, we would have had several days to make other arrangements. To change the service at the last minute was disruptive to our vacation. The manager did not care that the first employee had offered the service. His name was Jensen, and he was very disrespectful and rude to us upon our check out. If you are looking for an amazing breakfast, and if you don't need any special guest services, this hotel is fine. If you are looking for staff interested in enhancing your vacation, I do not recommend the Anker hotel in Oslo. In any case, avoid Jensen if possible. He is not interested in your satisfaction.

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“Request a room on the opposite side of the hotel to the tram stop”

This May we stayed four nights at the Anker Hotel, the weather was still cool, after two nights in our original room I requested either a fan to deal with having to close the window to block out the excessive street noise and for some air circulation or a room change, I was offered both, I grateful… more

This May we stayed four nights at the Anker Hotel, the weather was still cool, after two nights in our original room I requested either a fan to deal with having to close the window to block out the excessive street noise and for some air circulation or a room change, I was offered both, I gratefully took the room change for the remaining two nights. The issue is that the tram/bus stop in on a busy side street and these services continue late into the night, plus there's always foot traffic. While the hotel is in a leafy neighbourhood and well located for walking into the city and train station it is too handy to trams and buses for a quiet night's sleep. There was no air-conditioning I couldn't imagine what it would be like in warmer months. Apart from this, the original room was comfortable, the second room I believe was an upgrade which I great appreciated. We enjoyed access to streaming services on the TV, or casting, there was no mini refrigerator or basin sink plug. A generous breakfast was served in a large cafeteria style room, busy times varied each day, cooked dishes while tasty were only just warm. Most days the single coffee machine had a queue, not so for us as tea drinkers. All staff encountered were pleasant.

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