Union Hotel Cusco

“Good spot!”

Great spot in Cusco. Convenient location and the most kind and helpful staff. Shout out to Edgar and Juan!

“Excellent”

The staff at breakfast was very efficient and courteous. They made my breakfast an awesome experience.

“Cusco visit”

Peuple always very helpfull You are close to the City center Walking on sage environnement Do mot hésitâte to learn about Ceviche, Pisco Sour they propose you Nice training Breakfast time always serving you Professionaly and really helpfull on Amy circunstánciese

“Great location, but missed the mark on value and amenities.”

I stayed at the Union Boutique Hotel in Cusco for four days during my recent trip. While there are some highlights, my overall experience did not quite match the impression given by the website, and I don't feel it was the best value for the money. The front desk staff was great! Very helpful and… more

I stayed at the Union Boutique Hotel in Cusco for four days during my recent trip. While there are some highlights, my overall experience did not quite match the impression given by the website, and I don't feel it was the best value for the money. The front desk staff was great! Very helpful and you are able to contact them via WhatsApp. They quickly answered any questions and were very helpful. Thank you! Kiki the alpaca was cute, but apparently does not like women (as told to me by the breakfast staff) she barked at me as I was passing her. Another hotel quest we met stated the same thing happened to her. The hotel is within walking distance to everything, including the San Pedro Market and tons of great restaurants and shops. Despite being so central, the hotel is situated on a quiet street, so street noise was rarely an issue. The room was much smaller than I anticipated, the bed itself was comfortable, and the linens (bed and bath) were good quality, although only two bath towels provided. The room we stayed in did not look like any of the photos online and the bathroom was quite dated with very few amenities. Housekeeping was a frustration. Even with the "service requested" sign out, our room wasn't cleaned until I specifically called the front desk on the third day. We also had an incident where our sign was flipped to "Do Not Disturb" while we were out, preventing service. While the neighborhood is quiet, the internal noise is a problem. The halls have concrete floors, and because tour groups leave for early excursions around 4:00 AM, the sound of suitcases rolling down the hall echoed and woke us up on two of the four nights. There was also construction going on in a room in our hall. It started around 8am and didn’t finish until 5pm, loud talking, and the noise that comes with renovations for two of our four days there. There is no dinner service available, which was a hassle when we weren't feeling great during the first day of adjusting to the altitude. We only tried the breakfast once; there wasn't much variety. For me with a gluten intolerance, I was only able to safely have eggs and fruit. Given the price point of roughly $1,000 USD for four days, I expected a higher standard of facilities. I believe there are likely better options in Cusco at this price point. It’s a decent enough spot if you prioritize location above all else, but be aware of the internal noise and the discrepancy between the website photos and reality.

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