Palacio Del Inka, A Luxury Collection Hotel By Marriott

“Best location, best staff!!!”

Absolute perfection! My friend and I stayed here twice - before and after our 4-day trek to Machu Picchu. This hotel was in the perfect location for our short trip, and made it very easy to explore Cusco. Before arrival, the concierge was helpful in arranging private transportation from the airp... more

Absolute perfection! My friend and I stayed here twice - before and after our 4-day trek to Machu Picchu. This hotel was in the perfect location for our short trip, and made it very easy to explore Cusco. Before arrival, the concierge was helpful in arranging private transportation from the airport. Upon arrival, I was greeted by the lovely Carlos who helped me to the front desk with my luggage. The smell inside this gorgeous hotel was exquisite, and much needed after 20 hours of travel. I was told that a room was not ready, but that I could wait in the lounge to enjoy Coca tea or Muña tea. They also have cold water available. The front desk was helpful and was able to find a room for me to check in earlier (for a charge of $110 USD), which I was incredible grateful for! Another absolute gentleman, Goyo, helped me to my room with my bags and told me several things about the hotel and its services. Both Carlos and Goyo were helpful during this entire stay, and always had a smile to share!!! My friend and I had a spa day, and used one of the spa’s promotions. We enjoyed massages and a visit to the thermal circuit. The relaxing massages with Dina and Lis (I can’t remember her name?) were incredible. We were provided a special scrub in the circuit as well. This was for being a Marriott Gold member I believe. We also enjoyed a five course dinner with pairing at the hotel restaurant, and again dined for the AMAZING breakfast buffet. Gerard and Abraham were generous enough to show us around the buffet, and even show us how to make oatmeal at the special bar they had. At Rumi Bar, we enjoyed a pisco sour making class, and nightly complementary pisco sours. I truly can’t say enough about how incredible the stay was at this hotel. It is truly an amazing property, and the staff are second to none! I could go on and on, but you need to experience it for yourself!

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“Such an impressive property and service to match”

The property is amazing and worth a visit on its own however what makes this so wonderful are the staff. Clearly the management have a culture of great customer service which feeds through every single person. The hotel were so kind so recognise my birthday and anniversary with a lovely surprise... more

The property is amazing and worth a visit on its own however what makes this so wonderful are the staff. Clearly the management have a culture of great customer service which feeds through every single person. The hotel were so kind so recognise my birthday and anniversary with a lovely surprise cake and sparkling wine. The stay wasn’t perfect and they can still improve but when if did go wrong they accepted the mistake and did what was required to correct. I would happily stay at this hotel again should we be in Cusco. The one exception to the above was the hotel driver who appears to be running his own extortion scheme. Before our stay we had a trip to Machu Picchu booked so left our luggage at hotel before heading to the wanchaq train station. For this 2 minute ride, 20 minute walk the driver demanded 8 soles and when we said we only had usd asked for 4 usd, that is some exchange rate. We had just paid 7 usd for a 25 minute taxi from airport to the hotel so the driver is clearly on to a money spinner. I initially thought it was a hotel charge before realising it was his tip being demanded. Hotel management, please have a word as this is not the culture the rest of your wonderful staff are living.

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“Awesome Experience”

Gorgeous hotel with the perfect location and walking distance to all the main attractions. Very friendly and welcoming staff. Linberg helped us twice with dinner and he was fantastic. The food and the service here was always top notch. Highly recommend the Pisco lesson and the Incan shaman ritual... more

Gorgeous hotel with the perfect location and walking distance to all the main attractions. Very friendly and welcoming staff. Linberg helped us twice with dinner and he was fantastic. The food and the service here was always top notch. Highly recommend the Pisco lesson and the Incan shaman ritual in the evenings.

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“Exceptional”

We spent three nights (wuth two rooms) at Palacio del Inka and thorough enjoyed our time. The rooms, service, and food were excellent. The staff are very polished and professional. They are keen to help. Some of the best service we have ever experienced. The location is excellent and the building... more

We spent three nights (wuth two rooms) at Palacio del Inka and thorough enjoyed our time. The rooms, service, and food were excellent. The staff are very polished and professional. They are keen to help. Some of the best service we have ever experienced. The location is excellent and the building is beautiful. Highly recommend.

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