Ac Hotel By Marriott Wroclaw

“One of the most memorable hotel experiences we have ever had.”

We stayed at AC Hotel Wroclaw for one night on our way to Masuria, and it turned out to be one of the most memorable hotel experiences we have ever had. The highlight of our stay was undoubtedly the check-in experience with Martyna. From the moment we arrived, she went above and beyond to make us … more

We stayed at AC Hotel Wroclaw for one night on our way to Masuria, and it turned out to be one of the most memorable hotel experiences we have ever had. The highlight of our stay was undoubtedly the check-in experience with Martyna. From the moment we arrived, she went above and beyond to make us feel welcome. Knowing that we had been driving for many hours and were quite tired, she did her absolute best to have our rooms ready for us, even though we arrived earlier than the standard check-in time. Her genuine care and professionalism made an immediate difference. As Titanium Elite members, we were also pleasantly surprised when Martyna arranged welcome drinks for us, making us feel truly valued and appreciated. This thoughtful gesture set the tone for a wonderful stay.

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“My second home in Poland”

It is always with great pleasure that I return to my second home in Poland. Indeed, after so many years of coming back to this sumptuous establishment, I am welcomed almost like a member of the family. All the staff show their joy in welcoming me. I will not comment further on the beauty of the es… more

It is always with great pleasure that I return to my second home in Poland. Indeed, after so many years of coming back to this sumptuous establishment, I am welcomed almost like a member of the family. All the staff show their joy in welcoming me. I will not comment further on the beauty of the establishment, tge magnificent décor, or the comfort of the rooms, as there are already many reviews covering these aspects. I would simply like to take this opportunity to thank several members of the team for their professionalism. At the reception, it is always a pleasure to be welcomed by Marlena, who is extremely smiling and truly embodies the spirit of hospitality. Patrycja was the very first person I spoke by phone to more than six years ago. She was so professional on the phone that I already knew that when I would come for the first time, the service would live up to my expectations. Patrycja is deeply dedicated to her work and exceptionally kind. The Fuego restaurant offers a very varied menu, but above all, Chef Kristofer has an incredible talent. Not only are the dishes he prepares delicious, but when they arrive on the table the plates are true works of art, always finished with a touch of small flowers. Just looking at the plate already stimulates your appetite. I would also like to thank Joanna, the restaurant supervisor, for her excellent service. She is truly very professional, takes her work seriously, and she is always very kind and friendly Teresa and Magda are also very professional waiters and always smiling. A big thank you to the housekeeping staff who do an impeccable job. The rooms, as well as the entire hotel, are extremely clean. I would also like to thank a young man from the housekeeping team whose name I unfortunately forgot for helping me with my many baggage and of course, a very big thank you to Daniel and Karole for their precious help. There is one person I would especially like to highlight: the masseur therapist Milosz. For many years , I do not want to get a massage because I have never found a masseur who listens to me the way I want For me, a massage should be a moment of relaxation and calm. Unfortunately, I have had many bad experiences where the therapist applies far too much pressure, which creates stress instead of relaxation. Here, however, we are dealing with a true professional masseur therapist Milosz has an incomparable massage technique unlike anyone else I have encountered, and yet I have tried massage therapists all over the world. His technique is highly professional; every movement of his hands is precise and he works on very precise points to help you relax. He is a true gem in the spa. For me, he is the best massage therapist I have ever met in the world. At every session, I literally fall asleep; he even has to wake me up . Milosz is a pearl for the Spa hotel and I highly recommend booking a massage with him. Finally, I will never thank enough the General Manager, Mrs Aneta Jeton who leads this establishment with outstanding professionalism, kindness, and sensitivity. All her teams are trained to the highest standards of hospitality. She is a remarkable woman with an unparalleled human touch. I very much look forward to returning again very soon.

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“Fine for a couple of nights”

One thing the design got right which is rare, is that the fixed toiletries can be used easily when in bathtub rather than shower. The design of the bathroom basins is exquisitely stupid - space lost to a slope - can anybody come up with a reason? Shortage of surfaces to put things, in both bathroom… more

One thing the design got right which is rare, is that the fixed toiletries can be used easily when in bathtub rather than shower. The design of the bathroom basins is exquisitely stupid - space lost to a slope - can anybody come up with a reason? Shortage of surfaces to put things, in both bathroom and bedroom, when there is no shortage of floorspace, is most frustrating. Otherwise the room was fine. No way to contact the hotel directly on email (a common Marriott fault, but the Warsaw Sheraton manages it) Restaurant service and food good, for both breakfast and lunch.

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