Hotel Verte, Warsaw, Autograph Collection

“Verte in Warsaw the best place to stay”

I cannot recommend highly enough a stay at Verte in the old City. This is my 4th time staying there. Warm staff who go above a beyond to make your stay enjoyable (shout out to Bartosz who made our breakfast enjoyable at Pawilon). The rooms are very specious - stylish decorated and very comfortabl… more

I cannot recommend highly enough a stay at Verte in the old City. This is my 4th time staying there. Warm staff who go above a beyond to make your stay enjoyable (shout out to Bartosz who made our breakfast enjoyable at Pawilon). The rooms are very specious - stylish decorated and very comfortable. The history of the hotel as a former palace is unique and the outdoor spaces in the back are very nice for a drink or reading a book. Old town is a nice location by the river and has beautiful views. A great experience

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“Luxury and Elegant”

Luxury and elegant at the same time. The building historical. The personnel polite and available at all times. Christopher at the Concierge desk really qualified. Breakfast and food in general delicious. Ideal location, next to the Royal Castle. Definitely recommended.

“Beautiful Hotel with great location”

Fantastic hotel in Old Town Warsaw with modern furnishings in a historic palace. It is located in the heart of Old Town just a few minutes from the Cathedral and the royal route, and close to other historic spots as well including the monument commemorating the Warsaw uprising. Rooms are spacious s… more

Fantastic hotel in Old Town Warsaw with modern furnishings in a historic palace. It is located in the heart of Old Town just a few minutes from the Cathedral and the royal route, and close to other historic spots as well including the monument commemorating the Warsaw uprising. Rooms are spacious she tastefully decorated. Service outstanding.

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“Beautiful Property, But Surprisingly Weak Service”

Beautiful Property, But Surprisingly Weak Service I stayed at Verte Hotel in Warsaw and left with very mixed feelings. Let me start with the positives. The hotel is located in what is probably one of the best locations in Warsaw. The property sits right next to the Old Town, in a beautiful histor… more

Beautiful Property, But Surprisingly Weak Service I stayed at Verte Hotel in Warsaw and left with very mixed feelings. Let me start with the positives. The hotel is located in what is probably one of the best locations in Warsaw. The property sits right next to the Old Town, in a beautiful historic area, and I honestly cannot imagine a better location for exploring the city. The building itself is also impressive: beautifully restored, elegant, and full of character. It feels new while preserving its historical atmosphere. The breakfast was another positive surprise and was genuinely enjoyable. Unfortunately, this is where most of the positives end. The first major disappointment was the room size. My room was approximately 10–12 square meters, which is extraordinarily small for a five-star hotel. I travel extensively around the world and stay in hotels very frequently, and I honestly cannot remember another five-star property where the room felt this cramped. There was barely enough space to move around comfortably, and the lack of space was noticeable throughout the stay. The second and much more serious issue was the service. The hotel appears to have very weak quality control and a general lack of attention to guests. For example, I called and requested water to be delivered to my room. It never arrived. The spa experience was even more disappointing. When I visited the spa for the first time, there were no towels and no bathrobes available in the changing room. I had to call out and search for a staff member, and only after several minutes did someone finally appear. To make matters worse, the bathrobe I received was either intended for a child or a very small woman. It barely fit. In a hotel that positions itself as a luxury five-star property, I find it difficult to understand why staff would not simply provide a properly sized bathrobe for a guest. On the second day, the situation became even stranger. I visited the spa again and could not find a single staff member anywhere. There was literally nobody available to ask for assistance, towels, or a bathrobe. Once again, there were no towels available in the changing area. The overall impression was not just weak service but, at times, a complete absence of service. Before my stay, I also tried calling the hotel several times from an external phone number to ask about the gym opening hours. I called repeatedly—around ten times—and nobody answered. Nobody called back either. The fitness center was another disappointment. The room itself is reasonably large, but the equipment selection is extremely basic and lacks many essential machines. If fitness is important to you while traveling, this hotel is unlikely to meet your expectations. What makes this even more surprising is that there appears to be enough space to add several additional functional machines and significantly improve the gym experience. In summary, Verte Hotel is a beautiful building in an exceptional location with good breakfasts. Unfortunately, the quality of service falls far below what I would expect from a five-star hotel. The property has enormous potential, but at the moment it feels as if the management is focusing on the building itself while neglecting the guest experience. Would I return? No. Warsaw has many excellent hotels, and I am confident there are better options that combine a beautiful property with the level of service that a five-star hotel should provide.

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