Lisbon Serviced Apartments – Santos

“Depending on your tolerance for poor service you might like staying here”

First the good news. Once we got into our room we were good. It was well outfitted, quiet, in suite laundry, comfy beds, and clean sheets. We were able to cook some meals in our space and it was laid out nicely enough so you didn't feel like you were eating in your bedroom. Good location for… more

First the good news. Once we got into our room we were good. It was well outfitted, quiet, in suite laundry, comfy beds, and clean sheets. We were able to cook some meals in our space and it was laid out nicely enough so you didn't feel like you were eating in your bedroom. Good location for us, though lots of construction around that made the immediate location not so charming but got better just a block away. Had a great meal just around the corner and there was a charming little gelato shop nearby, so yes the location was good Now the bad news....what TERRIBLE customer service. I miss-booked an extra night and almost immediately asked to modify and got a big fat no without consideration. It was my bad as I did know it was not refundable but asking for a single night to be deleted didn't seem like an unreasonable request. Even when i tried to plead my case, all i got was a no no no. The tone of the responses was just plain rude Check in was difficult too, and the place is not at all well signed so I wasn't even sure I was in the right place. I got an email about advance check in 3 days in advance....what wasn't clear was that on the day of your arrival you had to use a not easy to find code contained in the email, use it to get in the lobby which even at that point didn't make it clear you were at the right place (though the fact that I got in made me feel like i probably was) , and then use a large touch screen to get access to your room The less than pleasant manner of communication continued when using the direct connect phone adjacent to the wide screen for check in. All I can think of is that these folks are overworked and underpaid/underappreciated, but geeze. The one shining light was a brief encounter with Kristiana who may have been the building manager who was waiting by our door to inform us that a repair was needed in our room. She was quite nice and saw my frustration offering to provide feedback about the check in process to someone So I guess I can't say "don't stay" but I'm not able to give it a thumbs up

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