Vila Gale Porto Ribeira Hotel

“Good experience”

This hotel was welcoming and friendly. Rooms were clean and comfortable. It's about a 20 minute walk to the main area by the river. Breakfast was a good selection and catered for myself who was gluten free although some items on the lunch menu were limited. Overall we thoroughly enjoyed our stay.

“Loved this hotel… perfect location overlooking the river.”

Loved this smallish hotel. Perfect location overlooking the river. Took us about 20 minutes to walk into the busy part. Very clean. Rooms lovely… comfortable… . Staff very friendly. Breakfast was fabulous … plenty to choose from.

“Great service, very clean, small room and bathroom .”

I have it a 4 because the room was small as was the bathroom. I like the artistic vibe- I stayed in the Klimt room. I also enjoyed the wine that the establishment produces ( and the price).

“Wished it was a better experience”

This hotel bills itself as a four-star property yet misses the mark in a lot of areas. There are really no personal touches or special amenities to make guests feel important/welcome. Service is mediocre at best. The “front desk” staff spend a lot of time talking amongst themselves. It took sever… more

This hotel bills itself as a four-star property yet misses the mark in a lot of areas. There are really no personal touches or special amenities to make guests feel important/welcome. Service is mediocre at best. The “front desk” staff spend a lot of time talking amongst themselves. It took several minutes for someone to show up when we arrived to check us in: two rooms for three nights. When I inquired about possibly getting a river view room I was told the cost would be 30 euro per room per night. This despite the fact the hotel wasn’t at all full. When I asked a staff member if there’s a pharmacy near by as one of our family members had a cold, I was told, “not really.” Breakfast buffet is average. The scrambled eggs, sausage, bacon and potatoes were always lukewarm. Not sure if you’re able to get an espresso drink as no one ever asks/offers. There’s an ice cream “station” right at the front door that I assumed was an amenity. But alas, after the bartender arrived with a scooper she asked me for my room number. Seems I missed the small print alerting guests to the cost. And the hotel provides only one glass bottle of water per room, per stay. Use it and you have to buy bottles from the bar. We’ve stayed at dozens of four and five star properties throughout Portugal and Italy these past few months and water has always been provided for the room. Our rooms were good sized and showers are large but the toilet is literally right next to the shower so you have to angle your body a bit when you use it. There are no tissues provided in the bathroom and while bath towels are large, they are very thin. Carpet in the rooms are worn. When I checked out, the hotel associate asked me about our stay. I informed her that I had some issues which I outlined in an email to the general manager but hadn’t heard back. She handed me a square plastic magnet of the hotel. And then she failed to correctly charge me for the city taxes so I had to hassle with paying that while flying home.

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