Bucharest Comfort Suites

“Great experience”

My family and I had a great time at Buchurest Comfort Suites. We were 6 adults and three kids and the staff took great care of us, and they did accommodate all our requests. Many thanks to Nikoleta and the other blond lady at reception. Great customer service!!

“Good, but the reception chief needs to watch her manners.”

A big issue arose regarding the day trip we had booked to visit the castles. We had to leave the hotel by 6:15 a.m. at the latest because we had to be at the meeting point/coach at 6:30 a.m. We had called about this a few days before arriving in Bucharest and were told that they would prepare a pac… more

A big issue arose regarding the day trip we had booked to visit the castles. We had to leave the hotel by 6:15 a.m. at the latest because we had to be at the meeting point/coach at 6:30 a.m. We had called about this a few days before arriving in Bucharest and were told that they would prepare a packed breakfast for us to take with us. When we arrived at the hotel on October 24, we mentioned this to the receptionist and they told us that they would prepare it, we just had to let them know what time we wanted it to be ready for delivery. When we mentioned it to another colleague at the reception desk (Nikoleta) that afternoon, she told us that it couldn't be done but that she would try to see if she could arrange it. While we were talking, her colleague (Anuta P. [if I remember correctly, who is the Reception Chief, as she herself pointed out]) entered the hotel and, after being informed by the first colleague, without even looking at us, dismissively told us that nothing could be done. We asked her about a refund and she replied that it was not possible. Of course, we mentioned that we had already informed her by phone about this particular situation in the previous days, but again, in a very critical tone, disdain, and rudeness, she asked us to show her or write down the dates and times we had called because she insisted that the hotel had not received any calls from us. We showed her the calls and wrote them down on paper, but she still didn't recognize anything. She told us that the phone number was correct but continued to question us, implying that we were lying. The next morning, as we were leaving, she told us that there was a bag with toast and fruit for us. We learned that Ms. Nikoleta had arranged for the kitchen to prepare it for us, and we thank her for her efforts, as well as for acknowledging that the way we were treated was completely offensive. People are everything in communication, especially when it comes to hotel reception. So, if we accept that the reception manager never apologized for her unacceptable behavior, we discourage travelers from choosing this particular hotel because manners, good behavior, and respect are not negotiable. Another issue regarding the room's amenities is that the bathtub is quite high, making it difficult for someone of average height, elderly, or with mobility issues to get in. At breakfast (which was satisfactory), Iqbal was very polite and helpful. Every day he was very polite, smiling and asking if we needed anything.

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