Description
Location: This hotel is located about 2 km from the centre of Gisenyi.
Meals: Various dining options are available, including a restaurant, a café and a bar. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Live music
- Shops in hotel
- Parking
- Parking
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Conference centre
- Doctor
- Garden
- Hair dryer
- Hair salon / beauty centre
- Indoor pool
- Luggage storage
- Meeting room
- Room service
- Safe
- Security
- Serviced office
- Terrace
- Children
- Babysitting service
- Childcare
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Restaurants
- Breakfast buffet
- Swimming pools
- Children’s pool
- Full SPA circuit
- Gym and SPA
- Gym
- Massages
- Spa
- Activities
- Tennis court
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
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Very good
Based on 387 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Gisenyi
Showing 4 featured reviews out of 387 TripAdvisor reviews
F
Franklin M
Kigali, Rwanda
17/07/2026
“A memorable working retreat”
A perefect location by the Lakeside. Great Food, Friendly Staff and comfortable accomodation
Z
ZJ10000
01/06/2026
“Great stay at Serena Kivu Hotel”
We had a great stay at Serena Kivu Hotel. The hotel is very well located by the lakeside and offers outstanding hospitality. The service throughout our stay was excellent. Staff were professional and friendly. A particular highlight was Chef Joyce, whose culinary talent is truly world-class. She … more
T
tjsouthard
Maryville, Tennessee
07/02/2026
“Great location with view of Lake Kivu!”
Beautiful grounds and great location with gorgeous Lake Kivu views. Walking distance to the place to take a nice boat tour! Rooms and restaurant is sufficient. Lovely pool area and nice staff!
N
Nidhi D
New Delhi, India
18/12/2025
“Good value for money - right place if the Lake is a destination”
Good Hotel with everything working and staff ready to set things right . Good location with extensive lake view and next to a Marine drive which has things like Expos going on . Get a sense of the place just by waling on the Drive . Restaurant one floor up with a large enough menu. Bar downstair… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info