Description
Location: This hotel is located about 2 km from the centre of Gisenyi.
Meals: Various dining options are available, including a restaurant, a café and a bar. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Live music
- Shops in hotel
- Parking
- Parking
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Conference centre
- Doctor
- Garden
- Hair dryer
- Hair salon / beauty centre
- Indoor pool
- Luggage storage
- Meeting room
- Room service
- Safe
- Security
- Serviced office
- Terrace
- Children
- Babysitting service
- Childcare
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Restaurants
- Breakfast buffet
- Swimming pools
- Children’s pool
- Full SPA circuit
- Gym and SPA
- Gym
- Massages
- Spa
- Activities
- Tennis court
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
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Very good
Based on 384 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Gisenyi
Showing 5 featured reviews out of 384 TripAdvisor reviews
T
tjsouthard
Maryville, Tennessee
07/02/2026
“Great location with view of Lake Kivu!”
Beautiful grounds and great location with gorgeous Lake Kivu views. Walking distance to the place to take a nice boat tour! Rooms and restaurant is sufficient. Lovely pool area and nice staff!
T
tony c
04/12/2025
“Lovely Hotel, Beautiful People...a "Must visit"”
My wife and me (early 60s) booked this 3 day retreat after a hectic, week-long, wedding extravaganza in Kigali. What a treat! I cannot over-state what a lovely, calming, restorative venue this was. Sure, other hotels are more "modern" but we are in the heart of Africa here and the hotel fits that e… more
Q
Quest51038201390
23/08/2025
“Good experiance and i recommend to have experiance with Lake Kivu Serena Hotel”
Good location, Nice Food, Clean room and excellent service. The chef is professional, with high customer services. I recommend to have experience
Elizabeth O
Kigali, Rwanda
06/04/2025
“Tranquility that is heavenly”
The place is great. The bathrooms clean and hygienic. The food was great and we enjoyed viewing the beach and boat riding. I would want to come and spend a night here. I am looking forward to a perfect rest in this facility. The tranquility is heavenly
N
Nidhi D
New Delhi, India
18/12/2025
“Good value for money - right place if the Lake is a destination”
Good Hotel with everything working and staff ready to set things right . Good location with extensive lake view and next to a Marine drive which has things like Expos going on . Get a sense of the place just by waling on the Drive . Restaurant one floor up with a large enough menu. Bar downstair… more
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