Palace Portoroz Operated by Minor Hotels

“Beautiful Grande Dame Hotel”

Beautiful Grande Dame Hotel. Certainly the best hotel in a wide radius. Portoroz is arguably the most upmarket resort town in the region. A beautiful part of the Adriatic.

“Excellent stay”

Great hotel, nice location; it was really fun exploring the area & beautiful coast by bike. Enjoyed breakfast - with GF options. Staff was great. Marjan in concierge was awesome - made our trip unforgettable! Thanks! Hope to return sometime! -Lucas & Carlyn

“Noticeable changes, hopefully only temporary”

This hotel recently ended its partnership with the Kempinski hotel chain, and unfortunately, the difference is clearly noticeable. The new operator, Minor Hotels under the Minor Reserve Collection, is officially expected to launch in 2027. However, it is disappointing that while charging the same p… more

This hotel recently ended its partnership with the Kempinski hotel chain, and unfortunately, the difference is clearly noticeable. The new operator, Minor Hotels under the Minor Reserve Collection, is officially expected to launch in 2027. However, it is disappointing that while charging the same premium rates, the level of service and overall experience of a five-star hotel has already declined so significantly. The most noticeable issue is the lack of staff. Waiting times for valet service have become considerably longer, whether dropping off or retrieving a car. At the front desk, there is often only one employee assisting guests, and despite the hotel appearing noticeably less busy than in previous years, staffing levels still seem insufficient. Additionally, during our stay only one elevator was operating. While not a major issue on its own, this is simply not the standard expected from a five-star property. Several elements that once defined the luxury experience have also been reduced or removed. One of the restaurants was closed, pool service no longer offers the same attentive food and beverage experience, and housekeeping now arrives noticeably later in the day compared to previous stays. Breakfast deserves special mention. Unfortunately, the selection is weaker than in previous years, and guests are now expected to fetch much more themselves, which takes away from the comfort and level of service expected at this standard. This is a significant drawback. That said, we would especially like to praise the younger lady working at breakfast service, who was outstanding — professional, attentive, and truly delivering the level of hospitality one would expect from a luxury hotel. Even the smaller details reveal the change. The shower gels and shampoos are of lower quality, the amenity kits feel basic, the minibar selection is more limited, and even the maintenance of the surrounding gardens and park areas lacks the attention to detail that was once so evident. Overall, this property feels noticeably downgraded compared to last year under the Kempinski hotel chain. We understand that transitions take time, but lowering standards while maintaining five-star pricing is difficult to justify. We sincerely hope this is only a transitional phase and that the hotel will soon return to the level of excellence and attention to detail that once made it truly stand out.

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