Xaus Lodge

“Mixed feelings”

!Xaus is in a stark and remote part of the park. It has the potential to be a most amazing destination though it is not there yet. The night skies and view over a salt pan is unparalleled. The service and nature staff are absolutely sweet and giving. However there are issues. Firstly, insufficien… more

!Xaus is in a stark and remote part of the park. It has the potential to be a most amazing destination though it is not there yet. The night skies and view over a salt pan is unparalleled. The service and nature staff are absolutely sweet and giving. However there are issues. Firstly, insufficient game drive options and sparse game. Game is very sparse compared to SANParks locations. The main attraction is that lions etc come to drink at freshwater bird baths which allow guests to see them close up if they are lucky. That made the experience better for us But we saw very little game or birds relative to rest of park. Fine if you are expecting it. The scenery is amazing. Also, management is not attuned to needs of luxury lodge guests.Antony has an abrasive personality and was entirely dismissive about our prior meal requests saying “it’s too hard”. It wasn’t since they have those products where he shops in upington but he obviously didn’t care to try. We didn’t mind as we had an alternative but it was more the rudeness with which he dismissed it- far from experience at other lodges. They also would not write up our vegetarian menu on the the board even when we comprised 4 out of 5 guests at night- would write up menu of the other single guest and leave us having to ask the staff what things were. There is no choice in food and a guest asking for extra veggies was told it wasn’t possible. The lodge is supposed to be about the Khoisan and this doesn’t come through. The indigenous staff are not involved in welcoming guests etc and, seem subservient to the abrasive manager in a very old fashioned way not reflective of South Africa in 2024 or other lodges. It was very uncomfortable. When someone mentioned giving smaller portions of food on plate so it didn’t go to waste the manageress said it wouldn’t as someone in kitchen was always hungry- are staff eating leftovers from guest plates? That’s depressing. Another staff member mentioned a part of the park that only Antony and his special guests were allowed in. I thought it was owned by the Khoisan? Why can’t they go there? The rooms are average and have no aircon which the SANParks camps have. However we left feeling that the land restitution has failed in true empowerment and we felt a bit depressed by the experience. Pros: night skies, pans, scenery, possible close up lions Cons: average food and rooms, strange vibes

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“Disappointing experience in this remote lodge”

Remote lodge in a unique setting so compensations should be made.I am not sure how a 4 star rating is justified. The rooms are in need of renovation. The promised Introduction to San way of life failed to deliver. Very few animal sightings during our stay. The drive over 91 dunes from the main roa… more

Remote lodge in a unique setting so compensations should be made.I am not sure how a 4 star rating is justified. The rooms are in need of renovation. The promised Introduction to San way of life failed to deliver. Very few animal sightings during our stay. The drive over 91 dunes from the main road made the experience

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