Taj Cape Town

“Wonderful Stay”

We had a wonderful time here for 4 nights! I would specially like to mention our concierge- Mr. Tariq. He was a delight! Thank you for all the conversations and cooperation extended Tariq!

“Believe in Taj Hospitality”

Our 4-night stay at Taj Cape Town was absolutely fantastic. The location is great, right in the city center. Our room on the 9th floor had breathtaking views of Table Mountain. The cloud covered views of the mountain in the mornings were spectacular. The hotel provides very good service, typical T… more

Our 4-night stay at Taj Cape Town was absolutely fantastic. The location is great, right in the city center. Our room on the 9th floor had breathtaking views of Table Mountain. The cloud covered views of the mountain in the mornings were spectacular. The hotel provides very good service, typical Taj hospitality. Breakfast was excellent, had varieties of Indian dishes, freshly made. Still some areas need improvements. Breakfast orderes take a long time to be delivered, staff are not attentive towards the customer's need. We had a morning flight and we wanted to leave the hotel by 7 AM. When we asked certain items we were flatly refused, stating, it's available only after 7 AM. When we mentioned it to Chef Abdul, he arranged it for us. Our special thanks goes to Chef Abdul Rahim. Having said that, we would love to return to this hotel in future and highly recommend this hotel.

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“Just as good as the first time”

This is the second time we have stayed at this hotel. Second time was just as good as the first time six years ago. We stayed on the Club level room. The Taj club was fine - some breakfast items in the morning. However, we preferred to go down to the regular restaurant for breakfast as it has a… more

This is the second time we have stayed at this hotel. Second time was just as good as the first time six years ago. We stayed on the Club level room. The Taj club was fine - some breakfast items in the morning. However, we preferred to go down to the regular restaurant for breakfast as it has a much larger variety of items to choose from. In the evening, the Club had some snacks, different ones daily. All the people we interacted with were warm, courteous and helpful. We had great interaction with the head chef - Rakesh Pawar, who had just taken over 3 weeks prior. We had ordered some Chinese food in their Asian bistro which was not up to par in our opinion and mentioned it to our waitress. The next thing we know is the head chef coming over to our table and wanting to get feedback on the food we had ordered. At first, I thought he was just being polite but he was genuinely interested in our feedback - he took notes. We must have talked for good 45 minutes. Without telling us, he comped our meal. The next night we went to their flagship restaurant - Bombay Brassiere, and we were treated like royalty. He made some appetizer dishes that were not on the menu but he was considering adding them to the menu. I forget the name of the dishes but they were just great. And he again took notes on our feedback. We had a wonderful dinner and got so much attention from the staff. Frankly speaking, we are not used to that but I have to admit, we did enjoy it. The thing that impressed me most was not the food (which was excellent) but the chef’s outlook - taking notes on a random customers feedback. I can see the restaurant menu and food quality elevating.

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“Family vacation at Taj Cape Town”

We recently stayed at Taj Cape Town for three nights with our family. There were several aspects of our stay that were truly enjoyable, along with a few service gaps that prevented the experience from meeting the standards we've come to expect from the Taj brand. The airport pickup was seamless an… more

We recently stayed at Taj Cape Town for three nights with our family. There were several aspects of our stay that were truly enjoyable, along with a few service gaps that prevented the experience from meeting the standards we've come to expect from the Taj brand. The airport pickup was seamless and made for a great start to our stay. Tareeq from the concierge team was exceptional—always helpful, professional, and full of excellent recommendations that enhanced our visit to Cape Town. We also had a wonderful dining experience at Mint, where Felicia provided warm and attentive service. The food and staff at Bombay Brasserie were equally impressive and among the highlights of our stay. Unfortunately, breakfast service was consistently disappointing throughout our three mornings. Food items were not replenished promptly, labels were sometimes incorrect, and several tables appeared to be completely overlooked by the waitstaff. After observing the same issues for three consecutive days, we shared our feedback with the Executive Chef, who listened attentively and handled the feedback with professionalism and genuine concern. We were celebrating my husband's birthday during our stay, and the hotel kindly sent a dessert to our room, which was a thoughtful gesture. However, no cutlery accompanied it—one of several small details that seemed to be overlooked. These finer touches matter, particularly at a luxury property. The most disappointing moment came during checkout. I requested a bottle of water from the front desk so I could give my son his medication. I was told that if I wanted cold water, I should go to the gym, and if I wanted room-temperature water, I could get it from a bathroom on the second floor. This response was surprising and inappropriate for a hotel of this caliber. Only after expressing my frustration did another staff member step in and promptly assist me with a bottle of water. Having stayed at many Taj properties across India, I know the level of hospitality and attention to detail that the brand is capable of delivering. Taj Cape Town has many strengths—a beautiful property, excellent concierge support, and some standout dining experiences—but it needs to sharpen its service consistency and attention to detail to truly live up to the Taj standards guests expect.

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