Casual Bilbao Serantes

“Excellent value”

A beautiful staircase leads to the entry through which you are met by comfortable and modern decor with rooms clearly labelled. Having stayed twice in different rooms I was fully impressed with the cleanliness and comfort of each room. The staff were wonderful, considerate, and helpful. If you want… more

A beautiful staircase leads to the entry through which you are met by comfortable and modern decor with rooms clearly labelled. Having stayed twice in different rooms I was fully impressed with the cleanliness and comfort of each room. The staff were wonderful, considerate, and helpful. If you want to stay in a vibrant area of the old city, at a very affordable price this is the place to stay. Do not be put off by how cheap it is to stay here. The price does no justice to the comfort here.

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“Amazing service, fantastic quality room on top location”

One of our best experiences ever. Ana our host was amazingly enthusiastic and full of tips on Bilbao, she changed our streetside room to a quiet internal one given the fiestas had begun - was genuinly concerned that this might be difficult but she succeeded. She even ran to the main street with my … more

One of our best experiences ever. Ana our host was amazingly enthusiastic and full of tips on Bilbao, she changed our streetside room to a quiet internal one given the fiestas had begun - was genuinly concerned that this might be difficult but she succeeded. She even ran to the main street with my sunglasses that I had forgotten after we left and called her. Location is superb right in the middle of the old city, in a street full of bars and restaurants and near the plaza Berria where we had an amazing pintxos dinner in bar Bilbao. Only parking is impossible there and you cannot get to the pension by car as it is in a pedestrian zone, for free parking leave your car on the street at metro Sarriko and take the metro a few stops (1.5 euro per ride, buy one zone ticket from machine, ask help if too complicated), then walk 6 minutes (another tip from Ana). Alternatively part at Correos parking just across the river but pay some 23 euros per day. Note you are not near Guggenheim, it is about 25 min walk, or 16 with metro. The spacious bar just left of the entrance serves nice breakfast. Room was very new and clean with good bed and nice bathroom. You can make a cup of thee outside and there is a shared fridge. Overall highly recommended..

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“44 steps ”

check in is on line for door code. welcome to 44 steps to carry your suitcase up, no lift. you are given code to access your room. no staff on site except for cleaning. help avalible from another hotel in group. room tidy and clean and it all worked. very well placed if you want to visit the old t… more

check in is on line for door code. welcome to 44 steps to carry your suitcase up, no lift. you are given code to access your room. no staff on site except for cleaning. help avalible from another hotel in group. room tidy and clean and it all worked. very well placed if you want to visit the old town of Bilbao.

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“Pit stops only.”

The rooms were lovely, lots of space lovely design and every thing you could need. Nice comfortable beds, hangers, full length mirror, a safe, blankets and a TV. There was WIFI and enough sockets. The en suite also included everything you could need. Everything was clean and well presented. They of… more

The rooms were lovely, lots of space lovely design and every thing you could need. Nice comfortable beds, hangers, full length mirror, a safe, blankets and a TV. There was WIFI and enough sockets. The en suite also included everything you could need. Everything was clean and well presented. They offered a small communal kitchen containing a small fridge, microwave and facilities to make tea and coffee. You could also come and go freely at any time no curfews. The staff were nice and friendly and offered us a map and information on arrival. However there were a few downsides. When booking we opted for 2 twin rooms on arrive we were presented with 1 twin room and 1 double room. Secondly the check in its self took ages four off us standing in a small hall way with all of our bags while the woman checked all of our pass ports and took down lots of information. The floor is very uneven with dips and bumps under the hallway carpets and either ramps or mini steps everywhere. It's very easy to trip which every one in our party of four did at one point or another. Even trips to the bath room (en suite) in the middle of the night you had to navigate a ramp. Also the property its self had a lot of stairs. Upon entry there is a long steep dark stair case that is hard work with suit cases. No privacy what so ever. There were no curtains so you wake up with the sun every morning, which is actually quite nice but also would be nice to have the option and would stop people on the opposite balconies being able to see in. Lucky I was sharing with my friend and we weren't hoping to engage in any nocturnal activities but it would have defiantly halted us if we were. This was also the double room, so I am presuming mostly couples would book this as an option. Also the other members of our party who's room was the other end of the hall, literally the farthest room away and they said they could hear us talking. I'm guessing the only reason we could not hear them is because they were having to compete with the noise out side for our attention. Our room was front facing and the street is littered with pubs, a great location but does make it rather loud and they are open late into the night 4am seemed to be when things began to settle down out side our window. It was a lovely stay and the location was great, perfect for what we were looking for. We didn't need to use public transport once in walking distance of every thing. I would stay there again if going back to Bilbao as great value for money, but only for a night or two nothing longer and defiantly not for a romantic getaway.

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