Eurostars Palacio Buenavista

“Lovely hotel with a great pool area”

The best thing about the hotel is the service from the always smiling staff and the pool area. From a 5 star hotel we would expect a bar service in the pool area. That can be improved. Another great think is there is a pool for children. It would be nice if the mothers used that pool with t… more

The best thing about the hotel is the service from the always smiling staff and the pool area. From a 5 star hotel we would expect a bar service in the pool area. That can be improved. Another great think is there is a pool for children. It would be nice if the mothers used that pool with their babies. Could I suggest the hotel made rules about this? Otherwise everything are perfect and the hotel and especially the staff deserve a 5 star recommendation. The location is not close to the old city. But it’s about 10 euros in a taxi.

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“Excellent in every way especially the service .”

Stayed at this hotel for a night enroute from Santander to southern Spain . It was excellent from start to finish . Easy to find with great car parking a few minutes off the main route . The receptionist was lovely , friendly and helpful . Our room was huge and well equipped. We ate lunch and dinne… more

Stayed at this hotel for a night enroute from Santander to southern Spain . It was excellent from start to finish . Easy to find with great car parking a few minutes off the main route . The receptionist was lovely , friendly and helpful . Our room was huge and well equipped. We ate lunch and dinner in the bar restaurant. The service again was superb as was the food . The bar area is situated in a lovely part of the hotel . Breakfast again was excellent with a choice for everyone . We will definitely return

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“Good not excellent”

This hotel, which is rated five stars, and while the property has undeniable appeal—spacious rooms, elegant decor, and a good location—it consistently fell short of the service and attention to detail that define true five-star hospitality. The staff were generally courteous, but not proactive. Sm… more

This hotel, which is rated five stars, and while the property has undeniable appeal—spacious rooms, elegant decor, and a good location—it consistently fell short of the service and attention to detail that define true five-star hospitality. The staff were generally courteous, but not proactive. Small but telling oversights—such as the open WiFi did not work and upon inquiry, you were given the name and password to another network, no turndown service, and lack of follow-through on basic requests such as a bucket of ice or a corkscrew to open the corked wine bottles in the room. These may seem minor, but at this level, the constellation of details matter. Public areas were elegant, and amenities like the pool and spa were well appointed, yet there was a sense that the experience was curated for appearance rather than substance. For example, the gymnasium did not have any water bottles or towels not even paper towels to wipe down one sweat from the machines. I sat in an elegant common area to get a cup of coffee while I read the news and after 40 minutes, had to go look for hotel staff to order coffee from. When I was finished with my coffee again, I had to go look for somebody in order to pay for the coffee. Overall, the hotel delivers a solid four-star experience with five-star pricing. It’s a pleasant stay, but for those expecting the refinement and superior service of a true luxury property you will likely come away underwhelmed.

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