Mercer Casa Torner I Güell

“ITS A GREAT HOTEL WITHOUT DOUBT”

What a lovely hotel rooms are top notch , great people in a great area loads of great restaurants within literally a minutes walk the shopping area is there around the quaint little streets I will be going back there it’s spot on well done Take my advise try it it’s worth it

“Perfect hotel well located”

We were only there for one night but we wish it was much longer. The hotel is a beautiful, classic building in the centre of Vilafranca. Photos on any website do not do the interior justice as it is modern and elegant using fine fabrics and materials. Best of all was the warm welcome at reception… more

We were only there for one night but we wish it was much longer. The hotel is a beautiful, classic building in the centre of Vilafranca. Photos on any website do not do the interior justice as it is modern and elegant using fine fabrics and materials. Best of all was the warm welcome at reception. The receptionist / manager was professional and kind and got our stay off to a great start. Thank you - we will be back.

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“Could and should be much better”

I’m not wanting to be too harsh but the hotel let itself down on a number of fronts, that saying I wish to complement the staff who were just wonderful. It started when the hotel wouldn’t allow me to change my booking by dropping it back a day as only the day before, realised that on the Monday it … more

I’m not wanting to be too harsh but the hotel let itself down on a number of fronts, that saying I wish to complement the staff who were just wonderful. It started when the hotel wouldn’t allow me to change my booking by dropping it back a day as only the day before, realised that on the Monday it was a Bank holiday, so nowhere in the town was open and as a visitor this the main purpose of the visit. If I didn’t turn up then I would lose the whole payment. Not very good customer relations especially as the hotel wasn’t busy the following day. The problem was compounded as most of the restaurants, including the hotels, were closed due to the festival. As mentioned, the staff were excellent, in so much as they found a restaurant for us but when we arrived sadly it was closed due to the exceptional busy lunchtime trade and couldn’t provide an evening service. An alternative was suggested and we went there and enjoyed a fine meal. While the room was comfortable and had all that was necessary it was a little noisy from 6am due to the traffic passing immediately outside. We paid for breakfast, not inexpensive, but definitely not worth it. Coffee(Luke warm) fresh juice(very nice) 2slices of overdone hard toast, selection of confectionery cakes. Cheese was an optional extra!!! Not good for a hotel of this quality. Apart from the team who gave excellent customer service, the amenities within the hotel lacked somewhat. We came away feeling a little disappointed with our stay

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“A self-service hotel with access problems”

We arrived in mid-afternoon to a vacant entrance area. I did not have my reservation number readily accessible to me on this rainy afternoon, but check-in using a credit card and last name was supposedly available. Available unless, of course, your credit card was issued in the U.S. where banks d… more

We arrived in mid-afternoon to a vacant entrance area. I did not have my reservation number readily accessible to me on this rainy afternoon, but check-in using a credit card and last name was supposedly available. Available unless, of course, your credit card was issued in the U.S. where banks do not provide "Secret Numbers". Fortunately two tourists from the U.K. were also staying here and they eventually returned to the hotel and let us in to the lobby and out of the rain. We were "locked out" of a reserved (and previously paid for) room for more than 45 minutes. Take this under advisement.... There is an "emergency" telephone number provided (legible -- with effort -- from outside the hotel) on a desk placard. That number takes you to a person in Barcelona who says he will "contact the responsible parties" -- but who does not apparently (according to the "surprised" employee who eventually discovers us in the lobby). We find the room safe locked in the open position, lighting to be terrible, the sink stopper having been "repaired" by an amateur (I removed it to allow drainage), the air conditioning turned off at the "main", and the shower to be a total mystery (the large knob on the far right controls water temp, the small knob to its left the water flow to the hand-held, the small knob to the right the overhead). There is plenty of hot water, the shower area could host a small dinner party, but there is no desk area or small table available. The bed, however, is very comfortable.

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